**Requirements and Qualifications**
* Degree in Computer Science, Information Technology, or related field.
* 4+ years of experience in an IT service delivery role working with internal customers in a global multi-geographic organization.
* Demonstrated experience working in IT Service Management functions including Service Desk, Problem Management, Change Management, and Incident Management.
* Excellent Customer Service skills: ability to understand and manage customer expectations.
* Ability to translate business requirements into technology/service solutions.
* Able to manage and prioritize tasks, requests, and time efficiently.
* Demonstrated experience with Active Directory, Windows Server, Microsoft 365, Microsoft Office Suite, and desktop Windows Operating systems.