ARE YOU..
.
1. Eager to combine technical expertise and client contact?
2. Excellent in communication skills?
3. And interested to work for an international organization that is in full expansion?
Working as a Customer Success Engineer
Position Overview:
The Customer Success Engineer will play a crucial role in providing exceptional customer support, training, and testing services. This role involves understanding customer needs, developing test scenarios, and leveraging data to improve the customer experience.
Key Responsibilities:
4. Provide advanced technical support and resolve customer issues efficiently. Manage escalated technical troubleshooting, ensuring prompt resolution.
5. Identify product training needs and conduct training sessions to ensure customers are proficient in using our products.
6. Design test procedures and scenarios based on product specifications and customer feedback. Conduct thorough testing to ensure product reliability and performance.
7. Analyze system usage data and customer feedback to identify patterns and areas for improvement. Develop insights and recommendations to enhance customer satisfaction.
8. Work with the product management and R&D teams to address escalated issues and provide a continuous customer feedback loop.
9. Identify upselling and cross-selling opportunities during customer interactions.
10. Collaborate with the sales team to support large, complex sales opportunities by providing technical expertise and ensuring customer requirements are met.
Professional skills we’re looking for:
11. Bachelor’s degree in Computer Science, Engineering, or a related field.
12. Proven experience in a customer success or technical support role.
13. Strong technical troubleshooting and problem-solving skills.
14. Excellent communication and training delivery abilities.
15. Experience in testing and quality assurance processes.
16. Proficient in data analysis and interpreting system usage metrics.
17. Fluent in English and French.
18. Willing to travel 10-15% of the time.
What’s in it for you?
19. The chance to work on state-of-the-art products in a market that represents sustainability;
20. A full time contract (38 hour week) at a company that has international success, but remains solidly rooted in Belgium as it keeps on growing;
21. An attractive salary, supplemented with our personalized Televic Bonus Plan as well as legal benefits;
22. An environment driven by teamwork and the constant will to innovate;
23. The chance to deliver quality, because that’s what we stand for;
24. A stimulating, no-nonsense mentality, with an eye for your unique talents and growth.