Type de métier
Types de métiers Crédit Agricole S.A. - IT, Digital et Data
Intitulé du poste
VIE - IT Operations Coordinator – Production control H/F
Type de contrat
VIE
Missions
The IT Operations Coordinator Officer plays a key role in supporting the bank's IT operations by monitoring the execution of IT business processes. This role ensures smooth incident management, effective communication with third-party suppliers, and timely reporting to stakeholders.
Compléments
* Monitor and coordinate IT business processes within the IT Operations department.
* Follow up on incident tickets, ensuring timely resolution and dispatching to third-party suppliers when necessary.
* Prepare and maintain reports and dashboards for IT and business stakeholders.
* Participate in IT operational steering meetings, providing detailed insights and updates on incidents and service requests.
* Collaborate with internal teams and external partners to ensure operational efficiency and service continuity.
Localisation du poste
Zone géographique
Europe, Belgique
Ville
Brussels
Critères candidat
Niveau d'études minimum
Bac + 3 / L3
Formation / Spécialisation
Bachelor or Master degree in IT or related studies
Niveau d'expérience minimum
0 - 2 ans
Expérience
* Some affinity IT operations or service management within a banking or enterprise environment.
* Strong analytical and reporting skills, with proficiency in tools like Excel, Power BI, or similar.
* Excellent communication and coordination abilities. Fluency in English, and Dutch or French
* Familiarity with ITIL practices and incident/request management systems is a plus.