PpBe-Mobile, headquartered in Ghent, pioneers in Smart Mobility Solutions on an international level. We offer advanced solutions to measure and manage traffic flows, helping travelers, cities, road authorities, parking operators and logistics companies take control of their mobility processes. /p pTo strengthen our Projects Operations team, we are looking for a bService Delivery Manager /b who is passionate about customer success and operational excellence. As a Service Delivery Manager, you play a key role in ensuring our customers get maximum value from our solutions. You act as the bridge between our customers and internal teams, ensuring smooth communication and delivery. You combine a strong customer focus with a structured and proactive approach, continuously improving how we deliver our services. /p h3Responsibilities /h3 pbDelivering excellent service to our customers /b /p ul liBuild strong relationships with customers and understand their organization, stakeholders and objectives /li liEnsure customers get the most out of our solutions by optimizing their usage /li liAct as the bfirst point of contact /b for operational topics (incidents, changes, service requests, …) /li liMonitor service performance and ensure SLA agreements are met /li liPrepare and lead service delivery meetings with customers /li liDocument issues, solutions and processes clearly /li /ul pbCollaborating across teams /b /p ul liWork closely with the bOperational Account Manager /b on customer follow-up, incidents and growth opportunities /li liAlign with bengineering teams /b on bug fixes, releases and change requests /li liShare customer feedback with bproduct teams /b to improve our solutions /li liIdentify upsell opportunities and communicate them internally /li /ul pbDriving continuous improvement /b /p ul liIdentify improvements in processes, tools and ways of working /li liContribute to building documentation, templates and knowledge sharing /li liSupport a culture of learning through retrospectives and feedback /li liHelp strengthen our service delivery capabilities across the organization /li /ul h3Job requirements /h3 ul liYou have experience in a bcustomer-facing or service delivery role /b (e.g. Service Delivery Manager, Customer Success Manager, Project Manager, …) /li liYou are structured, analytical and able to manage multiple stakeholders /li liYou have a strong bcustomer-first mindset /b and focus on delivering value /li liYou take ownership and proactively look for improvements /li liYou communicate clearly and confidently with both customers and internal teams /li liYou are stress-resistant and flexible in a dynamic environment /li liYou are fluent in Dutch English /li /ul pIf you recognize yourself in this role and if you're eager to revolutionize traffic together, we are happy to hear from you! /p h3Our Offer /h3 pAs a fast-growing tech company, we work with cutting-edge technologies and we invest in bdurable and interesting careers /b where we map your professional growth on the opportunities within Be-Mobile. /p pYou’ll feel at home if you share values like bintegrity /band bopen feedback /b. Our byoung, trustworthy and passionate team players /b are curious to get to know you! Are you as well? /p pWe provide a very binteresting total remuneration package, flexible working hours and team initiatives /b, which we will explain during the selection process. /p /p #J-18808-Ljbffr