What if you could shape IT governance and business processes that improve service quality, reduce risk, and ensure compliance across the organization?
As an IT Business & Process Analyst, you will design, implement, and mature IT governance, risk, and compliance frameworks, while defining end-to-end IT processes. You will work closely with IT leadership, process owners, and business stakeholders to translate requirements into repeatable, auditable processes and KPIs that drive operational excellence.
Your work location: Brussels
Zoom on the job:
design and implement governance frameworks, including steering/forums, roles & responsibilities, decision-making flows, and policy lifecycles
define, document, and operationalize core IT processes (incident, problem, change, release, asset/configuration, capacity, service request, supplier/vendor management, IAM)
develop KPIs, dashboards, and reporting for operational teams and SteerCo; define targets and escalation rules
establish process controls and compliance checks aligned with standards (ISO 27001, ITIL, GDPR) and internal policies
facilitate workshops and working groups to socialize processes, secure approvals, and ensure adoption
create process artifacts such as maps, RACI matrices, SOPs, templates, playbooks, and training materials
support internal and external audit readiness, including evidence collection, remediation tracking, and closure
coach and upskill process owners and practitioners, embedding continuous improvement methods (Lean, PDCA)
coordinate with PMO, security, risk, and legal to align governance and change initiatives
track benefits and measure process improvement outcomes, communicating progress to stakeholders
Are we a match?
5 years' experience in IT governance, ITSM/process design, or IT risk & compliance roles
experience implementing IT processes and governance structures (incident, change, release, asset/CMDB, etc.)
experience supporting audits and remediation activities
experience in change management is a nice to have
experience in agile environments is a nice to have
knowledge of ITIL practices and experience with ISO 27001, GDPR, or other relevant standards
hands-on experience building KPIs, dashboards, and steering committee materials
excellent documentation and process-mapping skills (Visio, Miro, or equivalent)
knowledge of SAP, ServiceNow SPM module, MS DevOps, or similar tools is a nice to have
strong analytical thinking, problem-solving, and a data-driven mindset
collaborative, pragmatic, and diplomatic, balancing governance with operational needs
organized, results-oriented, and able to manage multiple workstreams simultaneously
attention to detail and a strong sense of accountability
fluent in English, Dutch, and French
Want to tackle tomorrow's multi-technical challenges with us?
At Equans, you find an exciting career within a stable and financially sound company. You work on challenging, diverse projects and assist our clients with today's three major transitions: the energy transition, the industrial transition, and the digital transition.
You have the opportunity to discover cutting-edge technologies and further develop your skills.
Joining Equans is more than that You also get:
a competitive salary in line with your education and experience
interesting training and career opportunities
group- & hospitalization insurance
eco & meal vouchers, representation allowance, 13th month, holiday pay
lease car with charging card, bicycle lease plan
smartphone with subscription, internet fee
additional paid leave, seniority leave, homeworking
discounts through (culture, sports, travel, and more)
Add to that the contagious warm atmosphere at Equans, and what are you waiting for?
We look forward to welcoming you
Does this description fit you and would you like more information? Contact our HR colleague Laura Uyttendaele – –