Amazon's Worldwide Returns and ReCommerce (WWRR) team invents bold solutions in sustainable transportation and returns experiences that create trust and value for customers, selling partners, and shippers and benefit people and the planet.
We are an agile, innovative organization dedicated to "The Four Zeros". We constantly invent to delight customers and create long-term value while encouraging the reuse of returned product and reducing product waste. WWRR includes the full complement of business, product, program, operational, data, and software engineering teams, who work together to identify and remove defects that cause returns, reinvent the return experience, and manage the lifecycle of returned, overstock, and damaged products, with the objective of throwing nothing away.
A successful candidate will be part of the Reverse Logistics Services team responsible for coordinating and leading transportation related requirements during the customer return process. We seek a candidate with a proven track record to deep dive and root cause, to influence stakeholders in a diverse environment, and ability to communicate with stakeholders on multiple levels.
This Program Manager will play a role in ensuring our Transportation Operations Excellence pillars are met. This requires insisting on the highest standards and working with different stakeholders to ensure that every customer gets a consistent and delightful experience. We seek to hold partners accountable for delivering against metrics and goals set out as we seek to continuously raise the bar.
Key job responsibilities
Raise the bar on managing partners across key metrics such as transit time, losses, First day pickup success
Work with partners on delays causing CX impact (such as transit time sensitive shipments delivered late)
Compare 3P carriers across countries and within country for CX metrics such as Pickup success
Prioritize the right partners that will deliver maximum value to customers
Create mechanisms to track load quality and safety across carriers and RC's
Manage inventory stock across LFBF partners
Basic Qualifications
High school or equivalent diploma
Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Experience managing large data sets and utilizing to drive performance and process improvements
Preferred Qualifications
Experience in program management, logistics, operations, supply chain, transportation, or equivalent
Experience with SQL
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