2nd Line Support
Languages: French or Dutch + English
Location: Bruxelles
Responsibilities:
* Act as the 2nd line of IT support, ensuring smooth daily operations by swiftly addressing technical issues.
* Execute system maintenance, testing, and validation activities in collaboration with other teams to ensure functionality and stability.
* Analyze recurring IT issues and contribute actionable solutions to continuously improve processes and documentation.
* Stay updated on evolving technologies and internal systems to deliver high-quality, informed service.
* Facilitate third-party technician access and interventions while upholding strict security protocols.
* Provide user support, escalate complex issues to 3rd line teams, and ensure prompt, courteous service.
Profile:
* A strong mix of analytical thinking and hands-on problem-solving.
* Solid technical knowledge of infrastructure, applications, and support procedures.
* Continuous improvement mindset and a proactive approach to service enhancement.
* Rotating shifts across AM/PM/Day/Night/Weekend to ensure uninterrupted service — with well-deserved rest periods after night shifts.
* OS: Windows, Linux, Solaris
* Virtualization: VMWare, VCS
* Network & Security: Cisco Nexus, Palo Alto, F5, Firewalls, PKI
* Cloud & Backup: Azure, Veritas, IBM Storwize/Flash, Oracle SL4000
* Monitoring & Scheduling: Autosys, System Integrator, Nagios, ServiceNow
* Storage & SAN: Brocade, IBM SVC, etc.
* Strong team spirit and adaptability
* Reliable task and priority management
* Passion for learning and knowledge sharing
Interested in this opportunity? Feel free to apply or send us your updated CV at anne-catherine.son@cyberr.ai and morgane.zimmer@cyberr.ai