ROLE SUMMARY
The GSC Belux Logistics Manager is operationally accountable for the Market Logistics activities in Belux (Belgium and Luxembourg). The incumbent coordinates material movement between the market LSP and the first paying customer locations while ensuring superior customer experience within budget requirements. The Logistis lead is also accountable for the execution and continuous improvement of standard Market Logistics processes & systems, building relationships with strategic customers and partners through Market Logistics initiatives in support of vision, purpose, and goals.
ROLE RESPONSIBILITIES
Logistics Operations
* Coordinate with various teams to ensure efficient scheduling, procurement, and movement of finished products and samples, managing storage and delivery to customer locations
* Define and provide local logistics processes in line with local/regional/global constraints. Ensure logistics processes are mapped, maintained and up to date
* Align operations with local strategic business objectives
Transportation and Distribution
* Formulate and implement strategies for efficient goods distribution across channels
* Manage transportation by selecting carriers and overseeing freight costs for timely deliveries
* Work with logistics partners to ensure smooth operations and adherence to regulations, and coordinate with internal teams for compliant shipments
* Regularly evaluate trade channel performance, adjust for growth and customer satisfaction, and ensure timely compliance with serialization mandates
LSP (Logistics Service Provider) Management:
* Collaborate with and manage LSP & its freight subconstrators to align with business needs
* Evaluate and select LSPs based on capability, performance, and cost, and negotiate contracts to meet business and performance goals.
o Conduct regular business reviews and audits, manage shipping activities and invoices, and ensure compliance with Environment Health & Safety, GDP, GMP, and any other legal standards.
o Ensure On-Time Shipping, On-Time Delivery, Cost management, oversee Continuous Improvement programs
o LSP responsibilities for business continuity, controlled substances, dangerous goods & Environment Health & Safety; supported by Pfizer subject matter experts
o Support the GSC Market Lead with all critical areas of market transformation
* Manage the contract with the LSPs:
o Ensure all aspects of the contract comply with local regulations and industry standards and meet the local business needs.
o Establish clear analysis to allow controlled and comprehensive pricing
o Be expert of the contract with LSP, provide advice and recommendations based on detailed knowledge of the contracts
Logistics Budget Management:
* Responsible for developing and achieving operating budgets, implementing cost improvement projects while ensuring customer satisfaction and quality
* Collaborate with finance and other teams to forecast logistics expenses and explain the potential variances
Compliance
* Ensure Logistics Operations is compliant with - Goods Distribution Practice (GDP) regulations, Pfizer's Supply Chain Quality Agreement(s) for Logistics Service Providers, Pfizer minimum standards of care (EH&S, BCP, DG, Controlled, Global Security), FMD/Serialisation mandate, Global Trade compliance, FCPA guidelines, and all applicable Global and Local policies and regulations - to maintain the quality and integrity of the distribution supply chain.
* Ensure all colleagues in Logistics are trained on GDP and all relevant compliance requirements and have the appropriate competence and experience prior to commencing their role.
Inventory Management:
* Oversee inventory management, ensuring compliance with regulations, conducting audits, and managing write-offs and destruction processes.
* Optimize electronic asset management through data management in systems like SAP4H, WMS, IBP, SHARK/PfISH, and SupplyIQ
* Develop inventory strategies to optimize stock levels, minimize costs, and prevent stockouts
* Work with market supply chain planners and RSSC (Regional Supply Service Center) for accurate forecasting, efficient replenishment and effective inbound processing
* Manage inventory removal and material destruction in compliance with local regulations and Pfizer policy
* Analyze and enhance storage and warehouse operations by adopting lean principles and continuous improvement initiatives for optimal capacity, space use, inventory accuracy, and efficience. Minimize excess inventory.
Customer Relationship Management:
* Enhance service offerings: identify opportunities to improve and add value to our services through local operations (optimizing processes, introducing new or enhanced services)
* Segment customers to tailor offerings, engage proactively through various channels to resolve issues and gather feedback.
* Collaborate with sales and marketing for aligned customer strategies
* Monitor customer satisfaction and loyalty metrics like Net Promoter Score (NPS) to drive improvements and customer-centric initiatives
Sustainability in Logistics:
* Implement sustainability initiatives in logistics, focusing on eco-friendly transportation, packaging, and energy efficiency
* Develop sustainable strategies with LSP to optimize routes and use renewable energy, aiming to reduce carbon emissions
* Track and improve key sustainability metrics like carbon footprint, waste reduction, and energy consumption
* Stay updated on sustainability trends and regulations, and promote environmental responsibility in the supply chain
Operational Excellence
* Maintain and refresh standard work processes as PCT Lead, and systematically enhance process capabilities and organizational design with the GSC IMEx Eco System framework
* Apply an Operational Excellence (IMEx) mindset, tools, and concepts to improve capabilities and cost efficiency in partnership with logistics service providers, forwarders and internal business/process partners.
* Deliver project objectives on time using structured project management for various initiatives, including capability projects, product launches, and mergers
Value beyond supply
* Encourage a culture of innovation within local operations and stay up-to-date with industry trends and best practices
* Use advanced analytics and AI to identify automation and cost reduction opportunities, and implement innovative solutions for operational efficiency.
QUALIFICATIONS
Technical skills
* BS/BA Degree required. Preferably in the fields of Supply Chain, Logistics Management, Industrial Engineering or alike
* Role/Market Specific: 5 years of relevant experience in Supply Chain, Planning
* Experience leading business review with external partners
* Experience leading cross-functional projects
* Demonstrated business acumen, industry and product knowledge
* Operational Excellence experience
* Experience in Pharma industry considered an asset
* CPIM or CSCP certification by APICS is preferred
Soft skills
* Strong communication and presentation skills, ability to interact with cross-functional teams and external stakeholders
* Ability to interpret/ analyze data, draw meaningful conclusions and influence key stakeholders by presenting comprehensive solutions and recommendations
* Detail-oriented with strong organizational and problem-solving abilities
* Ability to multitask in a fast-paced environment
System and digital
* ERP system – SAP
* Ability to use digital dashboards for data analysis (Tableau, BI, IQVIA,.)
Key Stakeholders: Commercial Country Leads, Commercial Category Leads, Regulatory, SOQ, Finance, GL&S, GSC EMEA, GDI, RSSC, Wholesalers
Work Location Assignment: Hybrid
Pfizer discovers, develops, manufactures and distributes medicines and vaccines. Pfizer wants to contribute to better health and wellness for everyone, at every stage of life. Pfizer works with the government and other health partners to provide quality and accessible healthcare. The patient is central to this story.
Pfizer has four offices in Belgium with which it supports its Belgian and international activities: 1) Anderlecht, where the Pfizer Clinical Research Unit is located. This is a fully equipped phase 1 research center. With that of New Haven (US), it is one of two Phase 1 Pfizer research centers in the world, 2) Elsene, the Belgian headquarters, 3) Puurs, Pfizer's production and packaging site, and 4) Zaventem, the international Pfizer's Logistics Center.
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Logistics & Supply Chain Mgmt