Global Patient Services Coordinator (M/F/X)
Do you have a solid background in the highly regulated pharmaceutical industry? Do you combine absolute rigor in compliance (GxP) with excellent data management skills?
For one of our major clients in the global pharmaceutical sector, Randstad Professionals is looking for a Global Patient Services Coordinator to join a dynamic, international team.
🌍 Mission Overview
At the heart of global activities, your role will be to ensure the integrity, compliance, and accuracy of data for patient support programs and initiatives on a worldwide scale. You will act as the bridge between global governance and local affiliates.
📝 Key Responsibilities:
* Compliance & Documentation: Drafting, updating, and reviewing Standard Operating Procedures (SOPs), user guides, and governance materials.
* Data Management: Monitoring, maintaining, and quality-controlling data within the central repository (Excel analysis, report generation, validation).
* International Coordination: Collaborating closely with global affiliates, guiding them through processes, and proactively "chasing" stakeholders to ensure complete and compliant documentation.
* Project & Tool Support: Supporting system updates (solution testing, communication, change management) and managing daily requests via a shared mailbox.
🎯 Profile Required:
* Experience: Approximately 8–10 years of total experience (candidates with slightly less experience but strong autonomy are also welcome).
* Sector: Mandatory experience in a highly regulated environment (Pharma, GxP, or similar).
* Technical Skills: Strong proficiency in Excel for data analysis and monitoring. Experience with Salesforce or similar systems is a strong asset.
* Soft Skills: High attention to detail, a data accuracy mindset, strong communication skills, and the ability to diplomatically but firmly follow up with global stakeholders.
* Languages: Fluent English (written and spoken) is mandatory for this global scope.
💼 Job Details & Work Model:
* Contract: Long-term mission, starting as a full-time position with a potential extension into the following year on a part-time basis.
* Work Model: Hybrid 40% (ideally based in Belgium). Remote candidates within Europe (outside of UK, US & Germany) can be considered but are not preferred.
* Selection Process: Fast-track process (up to 2 interview rounds) including a short practical case study to assess your skills.
📩 Interested or want to know more?
Contact me directly via PM or apply by sending your CV to my Randstad email address. Referrals are also highly welcome!
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