Title: IT Monitoring & Process Improvement Specialist
General Specifications
* Work Location: Ringstation II
* Work Regime: Full-time
* Experience Required: 10+ years (Expert level)
Job Description
1. Operational Monitoring & Provisioning (Daily Tasks)
* Execute "Monitoring as a Service" requests
* Ensure proper execution of provisioning steps (polling, access, configuration updates, etc.)
* Respond to incidents and structural issues and escalate when necessary
* Ensure quality control of data, configurations, and log files
* Collaborate closely with Service Desk, service managers, development teams, Big Data team, and other supporting platforms
2. Lean & Digital Process Improvement (Improvement Initiatives)
* Analyze existing workflows and identify inefficiencies
* Build improvement proposals based on Lean principles: standardization, automation, reduction of variability
* Translate operational insights into:
* Digitalization (dashboards, scripts, workflows, API integrations)
* Automation (CI/CD, orchestration tools, event-driven monitoring)
* Process models (BPMN, value stream mapping)
* Develop and track improvement projects
* Change management: introduce new ways of working and support teams
* Ownership and leadership of small projects
Work environment: Hybrid, with at least 2 days per week in the Brussels office
Estimated Workload
* Total hours: 9,000
Technical Skills Requirements
* Knowledge of Dutch or French (C1 – advanced proficiency)
* Knowledge of English (B2 – upper-intermediate level)
* Experience in IT Service Management (at least as a process participant) – minimum 2 years
Technical Systems Experience (min. 2 years):
* Linux systems (as a user)
* Database systems (via SQL queries)
* Elastic Stack (user or analyst; preferably data ingestion analysis and Kibana dashboards)
Monitoring Technologies (min. 2 years):
At least one of:
* OpenTelemetry
* Syslog
* Agentless polling
* Elastic Beats
* SNMP
Networking Experience (min. 2 years):
* Segmented IP networks
* Preferably: ability to analyze network flows and define Network Security Controls with the Network Security team
Process Improvement (min. 2 years):
* Experience in technical process improvement initiatives
* Evaluation during interview includes:
* Ownership
* Communication
* Analytical skills
* Reporting
* Change management