4 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from ISRID Agency | Fashion & Luxury Recruitment
Talent recruitment, executive search and advisory specialized in the fashion and luxury business.
Client: Retailors ( Retail Operations Partner for NIKE )
Recruitment by Isrid Agency
Reports to: Retail Manager
About Retailors:
Retailors, a subsidiary of Fox Group, is a leading, fast-growing retailer specializing in the sports and athleisure segment and is a global partner of choice to operate Nike retail locations in Europe, Canada, Australia, New Zealand, and Israel. The European Head office is located in Amsterdam.
About the role:
The Head Coach’s mission is to ensure the success of the store by hiring, training, and developing a high-performing, customer-centric team who are brand passionate and love to win. As a luxury brand retailer, you ensure a premium consumer experience and create a ‘great place to work’ for all employees where contributions are valued and recognized. You are responsible for the achievement of all business metrics (sales, labor, staffing, expense management) for your store.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performance:
1. Responsible for achieving targets by target breakdown, communication, follow-up, putting action plans in place & reporting all store KPIs i.e. Sales, Conversion, UPT, ADT, Secret Shop, Turnover Rate, Staffing, wages, STAR, Pulse.
2. Ensure sales results, goals, and individual accountability are communicated to team members; hold team members accountable to achieve individual and team objectives.
3. Responsible for all operations, for loss prevention, health & safety.
4. Build & maintain a strong commercial awareness of competitors & local markets through strong visual merchandising standards.
5. Role model that empowers team to provide a customer-first experience that promotes a premium sales and service culture.
6. A global view of the business and competitors.
Development & Team Building:
1. Elevate and hire top talent to ensure a winning team and create a best-in-class service & selling organization by developing and motivating a high-performing sales team.
2. Consistently build employee knowledge by engaging in continuous product training, action plans, and the effective delegation of tasks based on DORs.
3. Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
4. Provide strategies and opportunities for succession planning by conducting monthly one-on-one conversations with the leadership team and creating individual development plans for their continued growth.
5. Plan onboarding for new employees and, in the case of employee leaving, deleting all accesses.
6. Ensure the ongoing flow of information in the store, planning of management meetings, control of information boards in the store.
Leadership and Communication:
1. Demonstrate superior communication and customer service skills by communicating successes, opportunities, and solutions to drive employee engagement.
2. Participate and be fully engaged in Conference Calls & Team Meetings.
3. Maintain a high level of personal integrity (e.g., adhering to company policy and procedures and best practices) and expect the same of their team.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service, Sales, and Training
* Industries: Sporting Goods Manufacturing, Retail Apparel and Fashion, and Retail Luxury Goods and Jewelry
#J-18808-Ljbffr