Travel Experience Designer (agency)
About us
Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a 'Club Med 2' cruise. Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts.
Our success comes from the strong commitment to exceed customers' expectations and deliver an unforgettable experience.
About our Business Unit
Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.
Job overview:
As a Travel Experience Designer, you will be responsible for:
* Assisting agents to make their own bookings on the Travel Agent website, as well as book.
* Contributing with your expertise to achieve sales objectives and customer satisfaction.
Main missions:
1) Be a key player in customer consideration
* Welcome your client with a premium posture
* Create a personalized and lasting relationship with clients, proactively accompanying them throughout the sales process
* Ensure the follow-up and the satisfaction of Clients
2) Create a customized travel experience
* Collect / understand expectations and motivations of Clients
* Make recommendations to create a tailor-made trip
* Enhance destinations, products and the Club Med experience
3) Develop business activity
* Develop your turnover by recruiting and retaining Clients as well as selling additional services
* Identify business opportunities of Clients (M & E, Partnership, Sponsorship, Influencer, Recommendation)
* Update and follow the commercial data (customer file, data catching, complaint tracking)
Skills and competencies we're looking for:
* Good knowledge of travel and the tourism industry
* Dutch mandatory, French is a plus
* Excellent customer service skills
* Passionate about travel
* Team player
* Customer oriented, argumentative skills, oral and written communication skills
Why you should join us:
At Club Med we have 5 values: kindness, multiculturalism, responsibility, freedomand pioneering spirit. Like G.O.'s and G.E.'s around the world, we also share what we call the Club Med spirit: being professional and festive, a unique state of mind and a lifestyle that unites all our team members.
The Club Med spirit is about accomplishment while living a unique experience.
If you are open-minded, a team player, and have an entrepreneurial spirit, you should apply
Job Type: Permanent, 38h/week including some Saturdays
Location: Anvers, Belgium