Staffing Director - General ManagerLocation: Brussels, Belgium Reports to: CEOAbout dualoopdualoop is a Brussels-based consultancy specialising in product management and product-led transformation. Founded in 2021, we help organisations build products that matter and teams that deliver.We work exclusively with companies where technology is central to the business — startups, scale-ups, and enterprises undergoing digital transformation. Our clients include Elia, Partenamut, N-SIDE, Intigriti, Keytrade Bank, and organisations across health tech, energy, insurance, and fintech in Belgium and Europe.What we do:
- Shape product organisations (structure, governance, operating models)
- Empower teams through coaching and training
- Build & support our clients strategy exercises
- Staff engagements with experienced product consultantsThe firm has grown from 0 to 25 people since 2021 (~25% CAGR). We also run a venture fund investing in early-stage startups and host regular product management training in Brussels.The roleWe are looking for a Staffing Director to lead and scale dualoop’s staffing business unit.You will own the commercial performance, operational discipline, and profitability of our consultant placement activities — ensuring the right people are placed with the right clients, at the right economics.This is a leadership role with P&L responsibility combining recruitment, account development, utilization management, and margin optimisation.You will work closely with the CEO to ensure alignment between staffing engagements and other business units.ResponsibilitiesBusiness ownership
- Own the staffing P&L (revenue, gross margin, utilisation, contribution margin)
- Define pricing strategy and margin targets
- Monitor pipeline, capacity planning, and forecast revenue
- Ensure sustainable growth while maintaining delivery qualityTeam leadership & management
- Lead and develop the staffing team
- Define clear KPIs and performance standards
- Conduct regular performance reviews and coaching sessions
- Build a culture of ownership, accountability, and commercial discipline
- Identify hiring needs within the staffing unit
- Ensure strong onboarding and integration of new consultantsYou are responsible not just for results, but for building a high-performing, motivated team.Client development
- Expand existing client accounts with staffing opportunities
- Build relationships with HR, procurement, product, and tech leaders
- Negotiate commercial terms and framework agreements
- Identify cross-sell opportunities between staffing and consultingCollaboration with the Consulting practice
- Align closely with the Consulting Director on account strategy
- Ensure staffing engagements reinforce broader transformation mandates
- Coordinate on resource allocation and talent development
- Participate in strategic account planning Collaboration with Marketing
- Work closely with Marketing to position dualoop’s staffing offering clearly and credibly
- Provide input on target industries and ideal client profiles
- Translate staffing needs into compelling messaging and case studies
- Support employer branding initiatives to attract top talent
- Collaborate on campaigns that generate inbound staffing demand
- Contribute to content and thought leadership when relevantStaffing growth must align with brand positioning and the market narrative.Operations & performance management
- Implement clear dashboards (utilisation, margin per consultant, time-to-fill, retention rate)
- Improve contract standardisation and negotiation processes
- Monitor billing cycles and support cash-flow discipline
- Continuously optimise operational efficiencyTalent acquisition & management
- Lead recruitment strategy for consultants (freelance and permanent)
- Build and manage a strong recruiter function
- Ensure quality screening and cultural fit
- Monitor consultant satisfaction and retention
- Drive bench management and utilisation disciplineProfileRequired experience
- 7–12 years in staffing industry
- At least 5 years in a leadership role with revenue responsibility
- Experience managing utilisation-driven business models
- Proven track record in building and scaling staffing teams
- Strong commercial negotiation experienceLanguages
- English and either French or DutchSkills and attributes
- Commercial discipline: understands margin mechanics and pricing
- Operational rigour: builds repeatable processes and dashboards
- Strong negotiator: comfortable discussing rates and contracts
- Talent instinct: able to assess quality and cultural fit
- Structured thinker with execution bias
- Comfortable balancing short-term placements with long-term strategic positioning
- High ownership mindset — acts like a business ownerWhat we offer
- Base plus performance-based bonus tied to unit performance
- Clear scope of responsibility with real P&L ownership
- Exposure to high-level transformation environments
- Direct collaboration with firm leadership
- Opportunity to shape the next growth phase of dualoop
- Brussels-based with flexibility for hybrid workWhat success looks like in year one
- Increase staffing revenue by 20–30% while maintaining or improving margin
- Achieve > 85% average consultant utilisation
- Reduce time-to-fill by 25%
- Stabilise contribution margin at agreed target
- Build a scalable recruitment engine (internal + freelance network)
- Strengthen 3–5 strategic client accounts through staffing expansion