PAre you a junior candidate looking for a position in a fast-paced corporate environment? Would you like to join a well-known Belgian company in Brussels as a strongCustomer Service Representative /strong? We have an exciting opportunity for you! /p pExcel Careers/Excel Interim provide multilingual administrative support staff to companies across all sectors, specialising in profiles such as Receptionists, Management Assistants, Executive / Personal Assistants, HR Assistants, Sales Marketing Assistants, Office Managers, Customer Service Representatives and Digital Marketing Officers. We provide both permanent and interim contracts. /p pOur client is a well-established player in Belgium#39;s finance sector and is looking for you to join their Customer Support team. Known for their innovative and quality approach, as well as cutting-edge technology, they enjoy solving customer issues. This is an exciting opportunity to join a great company! /pbr /pAs a key point of contact, you#39;ll engage directly with both B2B and B2C clients, offering prompt and knowledgeable assistance. Whether the inquiry comes via email, phone or other channels, your goal is to deliver solutions in a clear, friendly, and efficient manner. /p pstrongYour responsibilities: /strong /p ul li pActing as the first line of support for both B2B and B2C customers /p /li li pTroubleshooting /p /li li pSupporting business clients with onboarding /p /li li pCollaborating with technical teams for escalations requiring second-line intervention /p /li li pKeeping detailed records of open support tickets and ensuring timely follow-up /p /li li pHandling complaints with professionalism and empathy, always looking for a constructive resolution /p /li li pProactively suggesting improvements in internal workflows and support tools based on your frontline experience /p /li li pSharing customer insights that could contribute to the development and refinement of the product /p /li /ul pbr / Beyond just answering queries, you#39;ll be part of a team committed to refining internal processes and enhancing the overall customer experience. You#39;ll work closely with cross-functional teams (Sales, Product, Marketing, Finance) to streamline operations and improve service delivery. You#39;ll also contribute to updating documentation, internal FAQs, and best practices—ensuring knowledge is captured and shared effectively across the support function. /pbr /ul li pBachelor#39;s degree or equivalent experience in customer-facing roles /p /li li pStrong grasp of technological installations /p /li li pPrior experience in customer service is highly appreciated /p /li li pFamiliarity with CRM and support tools /p /li li pClear and confident communication skills—both written and spoken /p /li li pA customer-first mindset with the ability to stay calm under pressure /p /li li pWillingness to adapt quickly to changing needs and work collaboratively in a team /p /li li pNatural curiosity and a proactive approach to learning how systems and services operate /p /li li pOrganised and goal-oriented, with a high level of personal accountability /p /li li pFluency in both Dutch and French, and a strong command of English /p /li li pFlexibility to work on Saturdays in a rotating schedule /p /li /ulbr /ul li pA dynamic work environment with a strong team spirit and positive culture /p /li li pOpportunities to grow your skill set /p /li li pAccess to a modern, employee-friendly workplace (think good coffee, healthy snacks, and team events) /p /li li p3 days a week working from home /p /li li pRegular working hours /p /li /ulbr / Support Functions, Support Tickets, Service Delivery, Organization Skills, Goal Oriented, Onboarding, Customer Insights, Installation, Customer Service, Documentation, Customer Experience, Friendliness, Intervention, Internal Processes, Work Streams, B2B Marketing, 2nd Level Support, Refinement, Finance, Acting, Service Improvement, Work efficiently, Development, Stress tolerance, Adaptability, Sales, Proactivity, Detailed Records, Communication, Teaching Style, Flexibility, Point of contact, Changing Demands, Service, B2C, Proactivity, Accountability, Answering Questions, Marketing, Business Clients, Updates, Failure Analysis