PbJob Title: /b Customer Advisor (M/F/X) /ppbRegion: /b Brussels /ppbHours per week /b: 37.30h /ppbSector /b: Non-profit / Standardisation /pbrpbRobert Half /b is currently looking for a bCustomer Advisor (M/F/X) /b. /ppThe company is based in bBrussels /b and this is a b37.30-hour /b position within a bnon-profit / standardisation /b sector environment. /pbrpThe responsibilities of thisb Customer Advisor (M/F/X) /brole are: /pulliProviding quality support by phone and/or email to members and non-members; /liliAdvising clients on which services best match their identified needs; /liliAnswering questions about pricing and providing basic information on all products, solutions, services and training offerings; /liliPerforming basic operations across the various platforms and solutions (CRM, portals, etc.); /liliDrawing up quotes, orders and invoices when required; /liliManaging and maintaining the customer database within the CRM system; /liliConfiguring the correct settings to ensure each company has the appropriate access rights; /liliIdentifying and flagging customer needs, with internal follow-up to serve the client appropriately; /liliIdentifying prospects who are not yet customers; /liliSharing acquired knowledge with colleagues and proactively reporting to the team lead; /liliContributing to quality, efficiency and customer satisfaction by putting forward improvement proposals. /li /ulbrpThe required qualifications for this bCustomer Advisor (M/F/X) /brole are: /pulliPreferably a bachelor's degree or equivalent through experience in a Customer Support role; /liliFluent verbal and written communication in Dutch, French and English; /liliStrong customer-facing skills: patient, attentive listener with clear and professional communication; /liliAccurate in providing information: carefully assessing customer needs and asking the right questions; /liliA true problem-solver with the ability to set priorities where needed. /li /ulbrpFor this bCustomer Advisor (M/F/X) /brole our client offers: /pullibTeam: /b A warm, enthusiastic team of 62 colleagues within an organisation focused on well-being, growth and connection; /lilibContract type: /b Permanent contract (indefinite duration) ; /lilibRegion: /b Brussels (easily accessible by public transport); /lilibHours per week: /b 37.30h - Full-time; /lilibSchedule: /b To be discussed ; /lilibADV days: /b 9 additional legal leave days + seniority leave on top of 20 annual leave days; /lilibFlexible hours: /b To be discussed ; /lilibRemote work: /b Yes, flexible combination of office and home working, with a home working allowance; /lilibSalary: /b To be discussed ; /lilibPeriod: /b Indefinite duration; /lilibParking: /b Not specified - easily accessible by public transport. /li /ulpAre you interested in this bCustomer Advisor (M/F/X) /brole? Apply now, quoting the reference number. /p brQuality Support, Customer Service, Pricing, Platforms, Provide information, Prioritize Workload, CRM systems, Drawing, Acquired Knowledge, Customer Experience, Reporting, Operations, Billing, Customer support, Service, Management, Care of Individuals, Customer Database, Portals, Proactivity, Answering Questions, Problem Management, TrainingbrpJBRP1_BE /p