Service Desk AgentMy client is seeking a Service Desk Agent for an international organization based in Brussels. This is a contract assignment and the work is to be performed on site at the customer offices in Brussels.As a Service Desk Agent you will be responsible for the following tasks
- Performs Digital Workplace support activities
- Manages all type of user interactions (phone, ticketing portal, chat, messaging …)
- User guidance and support regarding the use services, software and applications
- Follow-up of incidents and user request Knowledge and skills For the first line:
- Good Knowledge of Workstation support and Administration (Windows 10 and above);
- Good Knowledgeof Office applications (Office 2016 and above);
- Basic knowledge of Server environment (Windows/Linux) and Active Directory services; In addition candidate should have knowledge of basic tasks related to o Account management o Network setup and protocols o Backup and restore procedures o Antivirus management o Patch and software distribution o Scanning and Printing understanding;
- Excellent communication and soft skills.
- Analytical mind.
- Ability to work under stress, while keeping a positive attitude;
- Excellent service attitude and commitment to quality;
- Pro-activenessand reactiveness;
- English and French at C1 Level is required. Ideally you will already have at least one of the Technical certifications and training below ( can also be obtained within the first three months if the assignment)
- Windows 10 MCSA
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- IT Helpdesk Professional (or equivalent)
- Google IT Support Professional Certificate
- Microsoft Office Specialist (MOS)
- (Advanced) Windows troubleshooting for IT
- Call Centre Associate Certified (or equivalent)