As a Customer Service Representative, your responsibilities include:
* Acting as the first point of contact for customers in the UK region.
* Handling customer inquiries, orders, and complaints efficiently and accurately.
* Entering and processing orders correctly in the system/
* Collaborating with internal teams to resolve customer issues quickly.
* Monitoring shipments and ensuring timely delivery.
* Preparing and updating customer reports and documentation.
* Ensuring high customer satisfaction and clear communication.
* Providing administrative support to the team when needed.
You are a good fit for this role if you:
* Are customer-oriented and have experience in order management, supply chain, or customer service.
* Have an affinity with the healthcare sector.
* Speak fluent English and Dutch.
* Communicate clearly and think in terms of solutions.
* Are detail-oriented and precise.
* Are comfortable using administrative tools and software.
* Thrive in a team-oriented environment.
* Are flexible and able to multitask effectively.
What the company offers you:
* A varied role within an international company active in life sciences.
* Inspiring and pleasant work environment where you can grow professionally.
* A comprehensive onboarding program with personalized one-on-one coaching.
* Support from a professional and engaged team.
* Attractive fringe benefits including meal vouchers, eco vouchers, transport allowance, hospitalization insurance, 13th month salary, bonus, and double holiday pay.
* A 40-hour work week with flexible working hours.
* No home office days! The team likes to work together in their beautiful office.
* An easily accessible office in Zaventem, both by public transport and car (including private parking).