Position: CCTV Specialist
Location: São Paulo, Brazil
Employment type: Full-time
Remuneration: Base salary
ABOUT THE ROLE
This role oversees monitoring operations, maintenance, troubleshooting, and coordination with internal and external stakeholders to ensure 24/7 readiness and effective incident response.
DUTIES AND RESPONSIBILITIES
* Coordinate internal communication with the operations control room and external communication with relevant agencies on CCTV-related matters.
* Manage daily operations of the control room and ensure all technical equipment is properly maintained, serviced, and supported.
* Perform daily checks to ensure cameras are clean, fully operational, and recording without interruption.
* Ensure all cameras are correctly connected, configured, and identified within the VMS platforms in use.
* Diagnose, troubleshoot, and resolve CCTV system and monitoring issues efficiently.
* Implement system modifications, upgrades, and improvements as required.
* Install, secure, configure, and administer VMS platforms such as Milestone, AXIS Camera Station, or equivalent systems.
* Monitor, maintain, and repair CCTV applications and related services.
* Perform routine preventive maintenance in line with the established maintenance plan.
* Train CCTV operators and provide user manuals, procedures, and ongoing technical support.
* Proactively monitor system performance, quality, and reliability to prevent service disruption.
* Coordinate closely with Network and Storage teams to ensure connectivity, performance, and data security.
* Install and configure client desktops to ensure stable CCTV client software operation.
* Ensure 24/7 emergency response readiness for CCTV system failures, including on-call support.
* Process and manage CCTV work requests and service tasks.
REQUIREMENTS
* Native or fluent in Portuguese (C1 level), with strong proficiency in both written and spoken communication. As well as proficiency in English (at least B2).
* Background in Electrical Engineering, Instrumentation, or Control Systems Engineering.
* Solid knowledge of CCTV systems and related software applications.
* Hands‑on experience with CCTV installation, configuration, and full project implementation.
* Strong troubleshooting expertise in CCTV systems and infrastructure.
* Experience working with Windows Server and Linux environments.
* Experience with Milestone or similar VMS platforms is preferred.
* Knowledge of storage systems including SAN, NAS, and DAS is an advantage.
* Working knowledge of LAN administration, including user management and backups.
* Experience with hardware servers and storage solutions such as HP, Dell, EMC, or Blade systems is preferred.
* Good understanding of TCP/IP networking fundamentals.
* Willingness to work on a flexible schedule, including shifts - 6.30am - 3.30pm, 10am - 7pm 2.30pm - 11.30pm, 10.30pm - 7.30am.
BENEFITS
* Excellent remuneration package based on experience, skills, and performance
* Be part of a dynamic international team with a positive and friendly atmosphere
* Guidance and tools to reach career potential
* Performance bonuses
* Private health insurance
* Free gym membership
#J-18808-Ljbffr