🔧 We're Hiring: Technical Support Engineer – Belgium
đź“Ť Location: Belgium (Diegem or Roeselare)
Are you passionate about solving technical challenges and supporting innovative safety solutions? Join a dynamic team within a global fire and safety portfolio, where your expertise will make a real impact.
đź’Ľ About the Role:
As a Technical Support Engineer, you’ll be the go-to technical contact for customers and sales teams across the Benelux region. You’ll provide expert support on a diverse product portfolio, deliver training, and help drive customer satisfaction through hands-on problem-solving.
đź› Key Responsibilities:
* Respond to technical inquiries via phone, email, remote tools, and on-site visits.
* Deliver fast, effective solutions to customer issues.
* Conduct technical product training and contribute to course development.
* Collaborate with internal teams to resolve hardware/software issues.
* Test new products, firmware, and software updates.
* Advise on product suitability based on customer needs.
* Create and translate technical documentation.
* Support product implementation and represent the team at industry events.
🎓 What You’ll Bring:
* Technical diploma (electronics, electricity, electromechanics, or similar).
* Solid knowledge of commercial fire detection systems.
* Minimum 3 years of relevant experience.
* Strong communication and customer service skills.
* Bilingual in French and Dutch preferred.
* Proficiency in Windows OS and Microsoft Office.
* Valid driver’s license.
🌟 Bonus Points:
* Experience with the product portfolio of a leading fire and safety brand.