Job Title: Service Designer
Location: Brussels, Belgium
Duration: As soon as possible- 31/12/2026
Remote Work:Hybrid mode 2 - 3 days onsite
Languages: Dutch, English, French
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
Job Description - Roles and Responsibilities
Description:
* Service Designer with wireframe skills to bridge the gap between the overall user experience strategy (user journey, service blueprint…) and the concrete design of digital interfaces.
The mission:
* As a Service Designer, you design and orchestrate end-to-end service and product experiences, from user research to solution validation.
* You ensure that you offer consistent, intuitive experiences aligned with strategic objectives, while guaranteeing overall service quality.
Responsibilities:
* Understanding user needs and customer expectations through qualitative and quantitative research.
* Design and model user journeys and services (personas, journeys, service blueprints...).
* Co-create solutions with clients, project teams and users (wireframes, prototypes, user tests).
* Create the first wireframes to bridge the gap between the overall user experience strategy (user journey, service blueprint...) and the concrete design of digital interfaces.
* Ensure consistency and quality of the user experience across all touchpoints.
* Supporting development teams and ensuring compliance with good UX and accessibility practices.
* Contribute to the ongoing evaluation of solutions through tests, indicators and analyses. xphnsxz
* Apply the applicable information security rules.
Skills
* Needs Analysis & Requirements Definition: Expert
* Data Analysis & Insight Extraction: confirmed
* IT Collaboration & Development Methods: Junior
* Project Management (Agile): confirmed
* UX/UI & Interface Design: junior
* Strategic Facilitation Workshops: confirmed
Languages
* Dutch: Native
* English: Active knowledge
* French: Active knowledge