The position of Serendip Concierge is to provide
first-class customer service to all clients at all times. The
primary responsibility is to provide client support, be that
face-to-face, on the telephone, or via email, and to ensure that
all the clients' needs are met and their expectations exceeded. •
First-class handling of all client enquiries • To provide a warm
professional welcome to all clients and assist them with the start
of their spa experience and the closing of their treatment, whilst
consistently ensuring the service they receive is five-star
quality, and in the customer’s preferred language when possible •
Fully service the opening and closing of the Spa and to be
punctual, reliable and responsible to ensure that procedures for
both of these operational tasks are completed in a timely and
accurate fashion • To schedule appointments for all spa treatments
and assist clients in selecting spa services and retail (use of CRM
system) • Be knowledgeable of technical and standard operating
procedures for the position including cash handling, credit card,
invoicing and gift certificate and subscription policies and
procedures. • To accurately deal with client payments both for
treatments and product purchases and to manage the closing of the
daily cash sheets on your individual shift • To ensure that the
working area and public areas of the Spa are kept pristine at all
times and to assist in facilitating this. • To be flexible with
work schedules to assist in ensuring the Spa remains operational
during busy holiday periods, staff sickness and events to maximize
sales and customer expectations. • Be positive and proactive to
resolve potential issues that arise thus ensuring the smooth
running of the reception and sales areas. Serendip Spa works with
exceptional individuals who are highly trained, passionate about
what they do and love serving others to exceed their expectations.
We take pride in providing our guests a high-quality experience for
treatments, wellbeing lessons and exclusive organic products.
Fundamentally we love what we do. We’re currently looking for an
enthusiastic concierge/receptionist to join our international team
at Serendip. This is an exciting opportunity for an individual with
preferably proven success in a similar environment (reception,
retail), outstanding interpersonal and communication skills and
passion for wellbeing. The position of Spa Concierge is to provide
first-class customer service to all clients at all times. If you
think you are a fit with the brand and ethos of Serendip Spa, we
would like to hear from you. Variable hours including evenings and
Saturdays. We work with you to define a schedule that meets your
availability and our needs.