Job Responsibilities
1. Responsible for researching and planning aftersales service strategies;
Designing quarterly and annually aftersales service plans and supervising the implementation;
* Responsible for planning and researching CSI programs, and responsible for the formulation and implementation of weak improvement plans;
* Responsible for technical ability improvement plans of general agents and distributors, continuously improving terminal technical maintenance capacity;
* Responsible for collecting, sorting out and analyzing various aftersales service information of competitors, Chery service stations and various markets;
* Responsible for quality information management of aftermarket including general agent/sales region, etc., and analyzing quality problems given back from market;
* Responsible for closed-loop management of customer complaints;
* Responsible for bidding, planning and supervising aftersales service network planning and construction;
* Responsible for management of whole service team, includes Spare Parts Manager, Technical Manager and Warranty Client and responsible for the KPI of whole service team.
Job Requirements
* Education: Bachelor degree or above;
* Experience: more than 5 years of related work experience in automotive;
* Language requirement: English;
* Flexibility to travel throughout the Region;
* Strong management ability of Service Team.