Your ResponsibilitiesCustomer Service & Relationship Management
* Serve as a trusted contact for customers in Dutch, English, and French.
* Handle inquiries related to products, orders, pricing, availability, and delivery.
* Ensure a smooth customer experience by proactively communicating updates and resolving issues.
Sales Support & Operational Coordination
* Prepare and process quotations, orders, and customer documentation.
* Support the sales team with administrative tasks and commercial follow‑up.
* Coordinate with logistics, planning, and technical teams to ensure timely execution.
* Monitor open orders, delays, and customer requests, taking initiative to solve bottlenecks.
Sales Analysis & Reporting
* Prepare sales reports, dashboards, and performance analyses to support strategic decisions.
* Track KPIs such as order volumes, customer trends, delivery performance, and margin evolution.
* Identify patterns, risks, and opportunities and present insights to management.
* Support forecasting, budgeting, and pipeline analysis.
* Contribute to process improvements based on data‑driven insights.
* You speak Dutch, English, and French fluently.
* You have several years of experience in customer service, sales support, or order management, ideally in an international or technical environment.
* You have strong analytical skills and enjoy working with data, reports, and KPIs.
* You're comfortable with Excel and digital tools; experience with ERP/CRM systems (SAP, Dynamics, Navision…) is a plus.
* You're organized, detail‑oriented, and able to manage multiple priorities.
* You communicate clearly and professionally with customers and colleagues.
* You're proactive, solution‑oriented, and ready to take ownership in a mid‑management role.
* You enjoy working in a collaborative environment and supporting continuous improvement.
Our client offers :
* A strategic, visible role with real impact on customer satisfaction and commercial performance.
* A dynamic, international environment where your ideas are valued.
* Opportunities for professional development and internal growth.
* A competitive salary package with attractive benefits.