Nexeo Belgium is looking for an Amicable Collection Officer to support a key player in the financial sector in managing and resolving unpaid accounts through proactive and customer-oriented solutions.Mission contextAs an Amicable Collection Officer, you will play a key role in maintaining healthy credit portfolios by engaging with customers in arrears and negotiating sustainable payment solutions. You will handle daily interactions with clients, analyze individual cases, and help avoid escalation to legal proceedings by resolving issues at the pre-litigation stage.Function descriptionClient engagement & negotiationContact customers with overdue payments via phone, email, and written communicationUnderstand the customer’s financial situation and propose appropriate solutionsNegotiate realistic payment plans and ensure timely follow-upPrevent legal escalation by facilitating amicable settlementsFile analysis & administrationAnalyze customer files to assess financial risk and repayment capacityAccurately document actions, agreements, and relevant communicationCollaborate with internal stakeholders (legal, finance, customer service)Process improvementContribute to the improvement of collection processes and toolsShare feedback and propose enhancements to optimize recovery strategiesAgile environmentYou will work in a dynamic, trilingual environment (Dutch, French, English), where collaboration, adaptability, and empathy are essential. The position is structured in a hybrid format: 50% on-site in Brussels, 50% remote.Your profileEducationBachelor’s or Master’s degreeLanguagesDutch and French: excellent written and verbal communication skillsEnglish: very good working knowledgeExperienceMinimum of 2 years in a similar role or relevant financial environmentStrong command of MS OfficeComfortable using various IT toolsNice to haveInterest in finance, banking products, and debt recoverySoft skillsStrong communicator with diplomatic and customer-oriented mindsetAutonomous, stress-resistant, and flexibleAccurate, analytical, and solution-drivenAssertive negotiator with a strong team spiritWe offerA competitive salary packageA long-term mission within a major financial institutionA collaborative, multicultural, and evolving environmentThe opportunity to make a real impact on financial performanceReady to help clients find solutions and make a difference in credit recovery?Apply now and join Nexeo Belgium!#CollectionOfficer #FinanceJobs #BrusselsJobs #CustomerEngagement #DebtRecovery #BankingSector #NexeoBelgium #CreditControl