Customer Service Specialist ES/IT 📦
Belgium, Kortrijk
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Our mission
In 2016, our founders wanted to feed their dogs - named Edgard and Cooper - pet food they could feel good about. The kind of food that was as good for the planet as it was for their pets. But when they couldn't find this, they decided to make their own. Now, 9 years later, our pack has 200 employees and we are beyond proud to be part of the B Corp movement.
Want to find out more about us? Click HERE
About the Role
As a Customer Service Specialist you’ll be part of the Operations Pack at Edgard & Cooper. The Customer Service Squad is responsible for making sure that our B2B customers have the best customer experience and receive their orders on time and in full. As real pet lovers, we take pride in helping all orders fall into the paws of our furry friends. It is our ultimate motivation!
This role is very customer centric, but together with the rest of the squad you will also be the first point of contact for all questions and doubts regarding orders and deliveries within Edgard & Cooper.
What type of breed are we looking for?
Are you that person who is always willing to help and loves solving problems? Can you combine a touch of sales and an interest in operations and logistics? Are you a real team player? Do you thrive in a fast-paced and challenging environment? Are you fluent in English & Spanish/Italian? Then you might be the Customer Service Specialist we’re looking for!
What is in your bowl?
* You will process our B2B orders and will be responsible for the daily operational management of our beloved customers.
* You will be the key person in ensuring a correct and smooth delivery to our customers. Delivering orders on time and in full will be your top priority.
* You will be the person our customers can reach out to in case they have any questions or doubts regarding delivery, pricing, availability, etc. You handle the customer complaints as well.
* You will be in daily contact with our warehouse partners and will be their go-to person for all operational matters.
* You will work closely with different departments inside and outside our organisation, such as Sales, Marketing, Finance, Supply chain and transport companies.
* You will be sniffing out the way ahead and will always be on the lookout for ways to improve our processes.
What skills and tricks should you bring
* You have at least 1-2 years experience in a customer service or internal sales role.
* You are fluent in English next to Spanish or Italian. Other languages are a big plus!
* You are customer-oriented and always want to provide the best service possible.
* You are organized and good at managing priorities.
* You have strong problem-solving skills and are proactive.
* You have experience with ERP systems (preferably SAP) or are willing to learn.
* You have excellent written and verbal communication skills.
Our benefits
* Salary package that will reflect your built-up experience, including meal & eco vouchers, DKV hospitalisation insurance
* Certified B Corp Employer with supportive policies and practices to ensure we are one happy pack
* Company retreats to meet each other in person
* Flexibility to work from home
* 32 days paid holidays a year
* Gym access at our HQ office
* Pets at work so everyday is bring your pet to work day
* Unlimited Pet food for your furry friend whilst you are with us
* Volunteering Day to contribute to a cause we believe in.
* Wellbeing program access to qualified counselling
* Work from anywhere for one month per year to pursue personal interests
* 1 month unpaid leave, giving you some extra time to recharge and come back to work refreshed
Hiring process
* Assessment from home (10mins)
* Intro call with HR (25’)
* Competency based interview with interim Customer Service Manager Mariana Coury (45mins)
* Final call with Customer Service Manager and Operations Lead Tijs Busschaert
Equal opportunities
We believe the strength of a Pack comes from its diversity. We strive to create an environment where every person feels valued and empowered. So no matter who you are, where you come from, what you believe in or what your dreams are, we welcome you and look forward to receiving your application. If your circumstances require any special arrangements at any stage of our interview process, please let us know.
We kindly ask to apply in English.