Job description
About Customer Technology (CT): Customer Technology (CT) supports customers in creating the most beneficial integrations for all parties, with a clear focus on large and most valuable businesses. CT consults, installs, tests, trains, and maintains automation solutions. We work with customers, as well as with Compatible Solution Providers/Third Party Providers and invoice auditing companies. We have the full automation portfolio at our disposal and put it to the best use for our customers and FedEx.
Job Description: We are looking for a Support Analyst for our Customer Technology support team. Are you an enthusiastic problem-solver with a customer-focused mindset and a solid technical foundation? Then we are looking for you Our leading transport company is seeking a Level 2 Support Representative who can make a real difference in our customer experience. In this role, you will support customers with technical inquiries and help analyze and resolve issues related to applications, data flows, and online solutions.
Key Responsibilities / Competencies:
•Providing 2nd line support
•Responding to customer inquiries and resolving technical issues (applications, data, connections)
•Performing quick fixes to solve customer problems efficiently
•Analyzing data to identify recurring issues and customer needs
•Recognizing different file formats such as CSV, ANSI, and EDIFACT
•Working with SOAP and REST APIs, as well as FTP/SFTP connections
•Managing the transfer of additional data flows (such as status updates and invoicing)
•Documenting complex issues and escalating to implementation consultants when necessary
•Taking over customer implementation tasks after the initial intake conversation
•Collaborating with team members to brainstorm innovative online solutions
•Communicating professionally with customers in Dutch, French, and English
Profiel
Ideal Candidate: The ideal candidate for this job will have key skills and strong experience in some or all the following areas:
•Fluent in at least two languages: Dutch, French, and English (spoken and written)
•Professional and presentable (for video calls via Microsoft Teams)
•Experience in a customer service or support role
•Knowledge of APIs (SOAP/REST)
•Knowledge of File transfer protocols (FTP/SFTP)
•Knowledge of Splunk
•Knowledge of Insomnia
•Basic understanding of applications and data analysis
•Customer-oriented with strong problem-solving skills
•Ability to work both independently and as part of a team
•Team player with a can-do attitude
Aanbod
Aanbod :
- Een volwaardige opleiding bij opstart
- Een afwisselende job waar je jouw verantwoordelijkheden kan opnemen en iets kan betekenen
- De unieke kans om meer te leren over de logistieke wereld achter de schermen
- Maaltijdcheques van 8 euro/dag en vergoeding woon-werk verkeer
- Een professionele en moderne werkplek voorzien van alle benodigdheden om jouw job correct te kunnen uitvoeren
- En niet te vergeten: een fantastisch team om mee samen te werken
Maak je graag deel uit van een top bedrijf in logistiek, waar je als werknemer centraal staat en kansen krijgt om te groeien ? Aarzel niet en solliciteer snel
Solliciteren kan via de sollicitatieknop of via:
02 210 15 23 of fedex@adecco.be
Na het ontvangen van jouw sollicitatie bellen we jou binnen de 48u even op. We overlopen samen jouw cv en de jobinhoud, waarna we bij een positieve evaluatie langs beide kanten een videocall inplannen.