OverviewJoin to apply for the Incident manager for CLT role at ING Belgium. The purpose of your role is to ensure the availability of the Customer Loyalty Teams in Belgium by managing their incidents. The team is located at different CLT locations in Brussels, Ghent, and LLN. Your primary working location will be Brussels, with flexibility to work at other locations if needed.ResponsibilitiesYou coordinate incidents impacting the CLTYou communicate with a clear storyline towards the impacted CLT members and other relevant stakeholdersYou represent the CLT organisation during incidents in the (virtual) war roomYou are willing to work in an on-call system to ensure availability of our team 24/7You will work on different projects with a focus to avoid impact for CLT (e.g., decoms, hardware rollout)You develop improvements to detect incidents before the customer notices themYou create workaround scenarios and provide client and employee impact calculationsYou use stakeholder management to make agreements on both future and current incidents and resolutionsYou ensure the incident management process is well known within the different client services organisations (Retail, Business, KYC and Fraude)We look forKnowledgeBachelor or an equivalent level of work experienceA relevant knowledge or work experience within preferably Incident management, ITS organisation AND/OR Technical support is a plusKnowledge of the bank world, business and products is a plusCommunicationA good knowledge of Dutch, French and EnglishA good communicator, both in speaking and in writingCan represent the manager in meetings and projectsIs comfortable in contact with senior managementAn excellent team playerProblem SolvingA do it, try it, fix it mentalityStrong analytical skillsAbility to provide creative solutionsProactivity: takes ownership to find proactive solutions and workaround processesWe offer youA clear purpose, a unique offer and a range of flexible compensation and other benefitsPersonal growth & challenging work with opportunities to realise your ambitionsAn informal, dynamic environment with supportive colleaguesJob detailsSeniority level: Entry levelEmployment type: Full-timeJob function: Information Technology
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