We are seeking a highly skilled professional to fill the position of an Accounting & IT Management Services Provider. This role involves providing technical support to clients, ensuring the smooth installation and configuration of software solutions, and collaborating with our project and development teams.
Key Responsibilities:
* Efficiently handle incoming technical phone inquiries through a ticketing service and provide remote troubleshooting to clients;
* Ensure the installation and configuration of new products, new versions, and/or additional modules from A to Z;
* Analyze the client's requirements in depth in order to configure the software as closely as possible to their objectives;
* Configure the software as closely as possible to the client's objectives and/or report to the internal developers so that they can implement creative solutions;
* Provide training for clients through webinars and/or short remote sessions;
* Work closely with our group's project and development team;
Requirements:
* Excellent command of English
* A background in accounting
* An enthusiastic, proactive, and solution-oriented personality
* To have a natural ease in telephone communication
* A sense of organization and a structured approach to your tasks.
* A team spirit and an ability to work in synergy.
* Resilience in the face of stress and challenges.