We're looking for a
Service Delivery Manager
to lead and optimize managed services for enterprise-grade software solutions in the energy and utilities sector.
In this role, you'll ensure seamless operations and measurable value delivery across complex ERP, CRM, and cloud ecosystems built on Microsoft Dynamics 365, Azure, and the Power Platform.
You'll guide a cross-functional team of consultants, coordinate service performance, and act as the key link between customers, delivery teams, and business leadership.
Key Responsibilities
* Oversee the delivery of managed services for enterprise applications within the utilities domain.
* Manage scope, budget, planning, risks, and quality to guarantee service excellence and customer satisfaction.
* Lead a dedicated team of consultants (functional, technical, and support).
* Apply ITIL and Agile methodologies to structure, monitor, and continuously improve service performance.
* Build strong, trust-based relationships with clients — ensuring proactive communication, issue resolution, and value realization.
* Identify opportunities for automation, optimization, and innovation across service operations.
* Ensure high-quality reporting, documentation, and SLA tracking for all ongoing services.
* Coordinate with internal and external stakeholders for system updates, releases, and new service requests.
What are we looking for?
Must-Have Skills
* 2–3 years of experience
as a
Service Delivery Manager
or
Project Manager
in a
software or ERP environment
.
* Proven experience with
Microsoft Dynamics 365
(ERP and/or CRM modules).
* Solid understanding of
Microsoft Azure
infrastructure and
Power Platform
components (Power Apps, Power Automate, Power BI).
* Experience managing
cloud-based or enterprise software solutions
in production environments.
* Familiarity with
ITIL
and
Agile
service methodologies.
* Excellent
communication, leadership, and stakeholder management
skills.
* Strong organizational and reporting abilities, with commercial and delivery awareness.
* Fluent in
English
; proficiency in
Dutch or French
is a plus.
Nice-to-Have
* Experience in the
energy or utilities sector
, particularly with customer, billing, or asset management systems.
* Familiarity with industry-specific processes such as
meter-to-cash
,
field service
, or
grid management
.
What do we offer?
Location: Antwerp (hybrid + regular client visits, mainly in Brussels)
Contract: Freelance or Permanent
Start Date: As soon as possible