Founded in 2018, Verbolia is disrupting the search landscape with a game-changing SaaS technology. We don't just follow trends; we set them. Our rapid international growth is fueled by the success of e-commerce giants like Dior, Chanel, Decathlon, Hugo Boss, and Walmart, who rely on us to scale their digital footprint.
As we continue to conquer new markets, we are looking for a Bilingual Customer Success Manager (FR/EN) who is as analytical as they are people-oriented. In this role, you won't just manage accounts; you’ll be a strategic partner helping global brands maximize their SEO/GEO and SEA potential.
We are a team on the move! We are currently based in Enghien, but to support our scaling team, we will be moving into brand-new, state-of-the-art offices in Nivelles at the end of 2026.
Tasks
What you will do
As a Customer Success Manager, you are the architect of our clients’ growth. You won’t just be answering questions; you’ll be driving the strategy that helps some of the world’s biggest brands dominate search results.
Strategic Relationship Management
* Be the Trusted Advisor: Act as the primary point of contact and strategic liaison between our clients and the Verbolia team.
* Navigate & Expand: Map out complex customer organizations to uncover new opportunities for partnership and internal product applications.
* Proactive Engagement: Maintain a high-touch relationship with your portfolio to ensure they are consistently realizing and exceeding the full potential of our technology.
Product Onboarding & Optimization
* Accelerate Time-to-Value: Lead the onboarding journey for new customers, ensuring a seamless transition and immediate engagement with the platform.
* Master the Demo: Conduct high-impact, one-on-one demos tailored to specific client needs, turning technical features into business solutions.
* Data-Driven Success: Deep-dive into product usage and performance indicators to identify specific, actionable SEO/GEO improvement opportunities for every client.
Growth & Advocacy
* Own the Success Plan: Build and execute bespoke engagement plans that align Verbolia’s capabilities with the client's long-term business goals.
* Champion the Customer: Act as the internal "Voice of the Customer," directly influencing our product development roadmap based on your frontline insights.
* Drive Revenue Growth: Partner closely with the Sales team to identify and close upsell, cross-sell, and account expansion opportunities.
Requirements
Your Profile
We are looking for a strategic thinker, a relationship builder and a problem solver.
The Essentials
* Experience: You have 3+ years of experience in Customer Success, Account Management, or a strategic role within a SaaS environment or a Digital Marketing agency.
* Language Mastery: You are a Native French speaker with the ability to navigate complex business nuances. You are also fluent in English (written and spoken) to collaborate with our international team and global clients.
* Analytical Rigor: You have a data-driven mindset. You don’t just look at charts; you understand what they mean for a client's ROI.
* Communication Pro: You are comfortable presenting to stakeholders at all levels, from end-user to C-level.
Technical & Strategic Skills
* Search Marketing Savvy: A solid understanding of SEO/GEO is an advantage.
* Project Management: You are highly organized and can manage multiple client lifecycles simultaneously.
* Technical Literacy: Knowledge of HTML, CSS, or JavaScript is a plus as it will help you understand our product.
* Proactive Mindset: You are a self-starter who thrives in a fast-paced SaaS environment. You don’t wait for solutions; you create them.
Benefits
What We Offer
At Verbolia, we believe in empowering our people. You’ll join a high-growth scale-up where your work directly impacts the digital success of the world’s most iconic brands.
Growth & Impact
* Scale-Up Energy: Be part of an international success story, working at the intersection of AI, SEO, and global e-commerce.
* High Autonomy: We value results over micromanagement. You’ll have a high degree of independence and a real seat at the table in shaping our business operations.
* Global Portfolio: Collaborate daily with industry leaders like Dior, Chanel, and Walmart.
The Full Package
* Competitive Salary: A package that reflects your expertise and the value you bring to the team.
* Mobility Your Way: A company car or a flexible mobility budget.
* Comprehensive Insurance: Top-tier group and hospitalization insurance for your peace of mind.
* Daily Perks: Meal vouchers, a mobile subscription, and more.
Work-Life Harmony
* Hybrid Model: Enjoy the best of both worlds with 3 days of remote work and 2 days at the office to stay connected with the team.
* Extra Time Off: We offer 5 extra holidays on top of the legal minimum because we know you need time to recharge.
* Modern Workspace: Join us in our current Enghien office before we transition to our brand-new, tech-forward headquarters in Nivelles in late 2026.
Our DNA: Why You’ll Love Working Here
At Verbolia, we don't just build software; we build a community. It is truly important to us that every team member feels happy, challenged, and deeply connected to our collective success. We offer a high-trust environment with a super-flexible remote work policy because we believe in work-life harmony, not just "balance."
Who we look for
Skills can be taught, but mindset is everything. When we grow our team, we look for three core traits:
* Culture Fit: You are trustworthy, friendly, and naturally inclined to help others.
* Adaptability: You are excited by change and ready to evolve alongside a fast-scaling company.
* Solution-First Mindset: You don’t just spot hurdles; you’re already thinking of the leap. We value those who bring a solution to every problem they identify.
Life at Verbolia
We take care of our people because they are our greatest asset. When you join us, you’ll enjoy:
* Celebrating Success: Yearly teambuilding to celebrate our milestones.
* Regular Fun: Quarterly team activities.
* Good Food, Good Mood: Monthly team lunches and a constant supply of fresh fruit to keep the energy high.
* World-Class Colleagues: Daily collaboration with a diverse, brilliant, and genuinely nice group of people.
Help us build the future of e-commerce acquisition.
Since 2018, we’ve been on a journey to change how the world’s biggest e-commerce brands grow. Verbolia is a scalable traffic acquisition platform built to bridge the gap between massive product catalogs and the ever-evolving world of search.
What we actually do: We’ve built a solution that removes the typical IT bottlenecks, allowing marketing teams to deploy high-performance search strategies on auto-pilot. Whether it’s Google, ChatGPT, Gemini, or Copilot, we make sure our clients are found wherever their customers are searching.
Our solutions are used by global leaders like Walmart, Revolve, and Hugo Boss.
We’re proud to be recognized as the Belgian Startup of the Year (2021) and a Deloitte Fast 500 EMEA company for two years running (2023 & 2024).