Description
Key Responsibilities May Include:
1. Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
2. Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
3. Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
4. Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
5. Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
6. Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
7. Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
8. Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.
** This role is to be based in Spain, Germany, Czech Republic or Benelux and requires fluency in Spanish and English. German or Czech language are a plus. **
Position purpose:
9. Direct Responsibility to Manage European Automotive Key Accounts.
10. The role will be the escalation point for all relevant Key Account problems. Weekly, Monthly, Quarterly Meetings with Key Accounts including contract renewals.
11. Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.
** WHAT WILL YOU DO **
12. Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
13. Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
14. Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
15. Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
16. Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
17. Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
18. Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
** WHAT WE ARE LOOKING FOR **
19. Strong Service orientation
20. Strong analytic and numerical skills
21. Fluency in English and Spanish language
22. Fluency German or Czech language are a plus
23. Must be extremely very good customer orientated communication skills
24. flexible and able to work under pressure
25. Diplomatic and sensitive when serving customers of a different mentality and culture
26. Can act under time pressure
27. Good understanding of Customer Experience, Customer Solutions and keen to create customer loyalty
28. Ability to build cases for escalation and customer negotiations
29. Previous Customer Management & Commercial experience
30. Negotiation skills
31. Worked with financial measures and KPIs
32. Preferably Supply Chain Management Experience
** WHAT WE OFFER **
33. Employee benefits are subject to variation depending on the country of hire
34. Competitive salary and annual bonus (typically 10%)
35. Generous Share Scheme
36. Company laptop and phone
37. Hybrid working options - flexible working environment
38. Employee Assistance Programme
** WHY JOIN BRAMBLES **
39. Be part of a global leader in supply chain solutions
40. Working with a growing global and diverse team of driven and seasoned sustainability professionals, passionate about driving an ambitious programme
41. Work on impactful projects that span multiple jurisdictions
42. Collaborate with experts across Europe and beyond
43. Enjoy a role with real influence and opportunities for growth
Remote Type
Hybrid Remote
Skills to succeed in the role
Adaptabilité, Capacité à assumer la responsabilité, Commercial Sustainability, Communications de vente, Digital Customer Solutions (Dcs), Empathie, Établir des relations, Expérience client (CX), Experimenting, Gestion de relations, Gestion des comptes, Interprétation de données, Négociation, Our Business, Partenariats clients, Propositions de valeur, Travail d'équipe, Understand Customers
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at