On Site Support Engineer
Leuven
Are you a tech savvy problem solver eager to connect people and solutions? Join us as an On Site Support Engineer and become the essential link between our employees and the teams that keep our IT world running!
AB InBev:
At AB InBev, dreaming big is what we do. Brewing the worlds most loved beers, building iconic brands like Bud, Stella Artois, Hoegaarden, Tripel Karmeliet, Leffe and crafting meaningful moments are what inspire us.
Were a team of passionate owners who arent afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So lets take on the challenge together.
Cheers to dreaming big!
Key Responsibilities:
* Serve as the primary on site contact for employees needing hands on technical help that cant be resolved remotely.
* Act as the bridge between end users and resolution teams, leveraging your technical know how to assign issues to the right experts.
* Manage and maintain the local IT setup (server rooms, meeting spaces, printers, scanners, and workplace devices) with proactive care and preventive maintenance.
* Troubleshoot issues using diagnostic tools, knowledge resources, and in depth analysis when needed.
* Resolve IT problems quickly or guide employees to solutions, escalating complex cases with clear, accurate details.
* Monitor and manage IT asset stocks and support audio/visual events, including senior management needs.
* Suggest process improvements and collaborate with the IT Operations Manager to keep our infrastructure humming.
Who Were Looking For:
Were after a curious, customer focused team player ready to dive into tech and teamwork. Youll bring:
1. Experience/Education: Whether youre a recent graduate with a fresh IT education or someone with hands on helpdesk/customer support experience, we want you! Skills in diagnosing, fixing, and assigning technical issues (Windows, Mac, Active Directory/Azure, networking, etc.) are key.
2. Mindset: A service oriented attitude, strong problem solving skills, and the technical knowledge to route issues effectively.
3. Tech Skills: Proficiency in Office365 (Teams, OneDrive, SharePoint), Windows environments, and networking. Bonus points for ITIL knowledge, Apple support, or Zoom/Teams meeting room experience.
4. Flexibility: Comfort in a fast paced environment with occasional travel and a mix of legacy and outsourced IT systems.
5. Language: Fluent English and any additional European languages are a plus.
6. Drivers license: you will visit our