Description:
Customer Services and Administration Officer - Retail products
For the support of the Finance & Administration department, THE CLIENT is actively looking for a
Customer Services Officer - For a fulltime position and with following profile:
Obtained degree: You have a Bachelor degree or equivalent by experience
Languages: You are fluent in Dutch and French with a good knowledge of English.
MS Office: You have a very good knowledge of MS Office (Outlook - Excel - Word -PowerPoint)
Main tasks:
As a customer services officer you are the direct contact person for our customers
Manage and ensure response of all incoming phone calls and customer service inquiries
Collect all sales orders from customers and introduce those orders in our ERP system (Oracle)
Responsible for the follow-up of orders from A to Z
Gather all information necessary to start the return/credit note procedure - complaints
Manage the commercial conditions granted to specific customers
Follow-up sale orders issues between us and the warehouse
Manage the stock loadings for new products
Responsible for the samples and inventories
Analyze & report business results and market data to Management
Deliver administrative support to the Sales Manager - Retail products
Backup of the Customer Services Officer - Hospital and Specialty product
Change or adapt prices in Oracle and Salesforce
Responsible for certain tasks of the monthly closing process
Profil
Ideal profile
You have a first proven experience in a similar role
You have strong communication skills
You have a good knowledge of Excel and like working with numbers
You like to work in team and don't hesitate to help others
You are not afraid to work in a growing company and a dynamic environment
You are stress-resistant
An experience in the pharmaceutical industry is a plus together with a knowledge of Oracle or other ERP system
Offre
* As Customer Services Officer you will be working in a dynamic and international environment.
* You will have a permanent contract and flexible working hours with the possibility of working partially from home.
* The position offers to the candidate an attractive salary package including a motivating variable remuneration (bonus) and the following extra-legal advantages:
Monthly reimbursement of costs
Meal vouchers of 8€/working day of which 6,91€ paid by the company
Group insurance (pension plan and invalidity)
Hospital insurance
Monthly transportation allowance
Mobile phone subscription
Laptop
Eco-cheques 250€ per year
Yearly sector bonus according to JC200
20 days of legal holidays with an added 9 compensation days
Entreprise
Our client is active in the pharmaceutical sector