Our ideal candidate is a highly skilled Customer Care Specialist who can thrive in a fast-paced environment.
This role involves providing exceptional customer service across various channels, ensuring that every interaction feels smooth, warm, and professional. You will be the voice of our brand, guiding customers through their online journey and providing post-purchase support.
Key responsibilities include:
* Assisting customers with questions about orders, products, returns, and promotions
* Guiding customers through their online experience and providing post-purchase support
* Coordinating closely with logistics, stores, and marketing to solve issues efficiently
* Handling complaints with empathy and a solution-oriented mindset
* Tracking common questions or issues to help improve our customer experience
We are looking for a candidate who is fluent in Dutch and French (spoken & written); English is a nice plus. The ideal candidate is customer-obsessed, empathetic, and confident in written and spoken communication.
The successful candidate will have:
* 2+ years of experience in customer care, retail, or e-commerce
* Fluency in digital tools and platforms
* A team player attitude with energy and calmness
Our company offers a dynamic and inclusive team culture where every voice counts. Benefits include:
* Hybrid working: a mix of home office and a welcoming headquarters
* Discounts on beautiful products + employee perks and incentives
* Real career opportunities in customer experience, retail ops, or marketing
Customer Service, Retail Sales, CRM systems, Logistics, Promotions, Coordination, Fast Pace, Communication, Customer Experience, Bilingual, B2B Marketing, Service, Solution Oriented, E-commerce, Marketing, Energy, Enthusiasm, Stress tolerance, Self-confidence