Technical Skills:Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. OfficeAdministration experience of MS Active Directory users & groups, policies and management conceptsUnderstanding of IP telephony concepts and technologyAbility to execute basic troubleshooting and IMAC activities on IP desk phones and softphonesUnderstanding of basic networking tasks e.g. Rack and Stack devices into a cabinet, Copper and Fiber basic cable testing abilities, Patching, Consol cable connection to a switch and sharing to NOC team via putty session. Basic understanding of network testing tools for cables e.g. Fluke, Light Power Meter, Visual Light Source.Effective communication in English and Local Languages is mandatoryDesired Experience:Prior experience on Desktops, Workstations, Notebooks and Printers Collaboration experience including remote control of PCs and video conferencing knowledge Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)Strong Microsoft Office skills (Outlook, Word, and Excel) / O365Thorough understanding of Outlook's calendaring toolUnderstanding of Exchange functional accounts and how they are used within Microsoft technologies Strong Mac OS skills with at least 2-3 years’ experience in supporting Mac OS devices is desired, though not mandatory Experience with doing hands and feet network testing and patching.Basic (hands-on) knowledge and experience of Cisco CUCM configuration (user creation, user deletion, user modification)Strong customer service skills Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levelsMust be detail oriented and self-motivating