Unifiber is a management company dedicated to the design, planning, construction, operation, and maintenance of a cutting-edge fibre-to-the-home (FTTH) network across Wallonia. Founded in 2021 as a joint venture between Eurofiber and Proximus, Unifiber plays a key role in accelerating the region’s digital transition. Its objective is clear: to make 600,000 households and SMEs connectable to fibre by 2028, bringing ultra-fast, stable, and sustainable broadband to more than 60 cities and municipalities across Wallonia.
As an Order Manager within an FTTH (Fiber To The Home) environment, you are responsible for the end-to-end management of customer orders from wholesale partners (such as telecom operators). You ensure that these orders are processed and monitored accurately, with the objective of connecting end customers to the fibre network in a timely and successful manner.
Key Responsibilities:
* Managing orders, inquiries, and claims from order entry to delivery, all while maintaining the highest level of accuracy, efficiency, and compliance with Service Level Agreements.
* Keeping a watchful eye together with the HP PMs and HC PMs on deadlines and KPI’s.
* Collaborating closely with your clients and partners to coordinate order fulfillment and capacity.
* Being the SPOC for order-related questions from both internal and external stakeholders.
* Crafting and dissecting order reports from the reporting tool.
* Processing changes in order schedules;
* Analysis of data and make adjustments where necessary;
* Being owner order workflow and improve process where needed;
* SPOC for offers and quotes;
* Crafting and dissecting order reports from the reporting tool.
Requirements:
* Fluent in French & English (spoken and written), Dutch is a big asset
* Valid driver’s license.
* Bachelor’s degree level or equivalent experience in telecom or operations
* Experience in order management min 3 years (or service delivery is an advantage)
* Strong organisational and communication skills
* Customer-oriented with a solution-driven mindset
* Able to work under pressure and manage multiple cases simultaneously
* Experience with IT systems and ticketing tools
Proposal:
Unifiber’s culture is based on efficiency, participation, and accountability, fostering an environment where collaboration and high performance go hand in hand.
Their five core values define how they work and interact:
One Team – A united group where collective goals take precedence over individual ones. Collaboration and mutual support drive success.
Simplicity – An agile organisation that avoids unnecessary complexity and bases decisions on facts and data.
Partnerships – A commitment to fair, win-win relationships within their ecosystem.
Top Performance – A drive for excellence, professionalism, and operational rigour in all aspects of the business.
Passion & Fun – A culture of enthusiasm and positivity, where achievements are celebrated, and balance is valued.
If you have interest in this position, send your motivation letter and your CV to jobs@unifiber.be