Nordic speaking Team Manager for a Luxury Brand Client Service Centre
Nordic speaking Team Manager for a Luxury Brand Client Service Centre
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A leading luxury brand is seeking a Team Manager to join its Client Service Centre (CSC) in Brussels, supporting the Nordic and UK market. This role is ideal for an experienced leader who thrives in a fast-paced, client-focused environment and is passionate about delivering outstanding service.
As a Team Manager, you will be responsible for leading and coaching a team of Client Advisors, ensuring they provide exceptional customer service while achieving performance goals. You will oversee daily operations, monitor team performance, and create a positive and collaborative work environment.
Responsibilities
* Supervise and manage a team of Client Advisors handling calls, emails, and online orders.
* Provide coaching and development to team members to ensure high performance.
* Set individual and team goals, monitor progress, and implement improvement plans.
* Foster a client-centric approach, ensuring the highest level of service.
* Conduct performance reviews and oversee quality control of interactions.
* Collaborate with the Training Team to identify development needs and create action plans.
* Ensure efficient workforce planning and traffic management for the service centre.
* Support client relationship-building initiatives and handle escalations professionally.
* Oversee operational tasks, ensuring brand standards and policies are followed.
Requirements
* Proven experience in team management, preferably in a client service centre, call centre, or luxury service environment.
* Strong leadership, coaching, and performance management skills.
* Ability to analyze business performance and implement improvement strategies.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and adaptability in a fast-paced setting.
* Proficiency in Microsoft Excel and experience with forecasting and scheduling.
* Fluency in English and one of the following languages: Swedish, Danish, Norwegian, or Finnish.
* Availability to work shifts (earliest start 8 AM, latest finish 8 PM), including weekends & Bank Holidays.
* Opportunity to work in a prestigious and international luxury environment.
* Career development and training programs to support professional growth.
* Competitive salary and benefits package.
* A dynamic and collaborative team culture in a fast-paced, client-focused workplace.
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service, Management, and Training
* Industries
Retail Luxury Goods and Jewelry
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