Business Analyst (Customer Information Optimisation – KYC Digital Transformation) – Full-time
We are seeking a Business Analyst to join our financial services customer in Brussels on a freelance basis. You will play a key role in designing and improving how customer information is requested, received and validated – enabling a seamless, paperless and digital-first customer onboarding and review experience.
The objective of this role is to optimise and digitalise customer outreach processes, reduce manual and paper-based steps, and support efficient and compliant Customer Due Diligence reviews.
The Business Analyst will work closely with business stakeholders, IT teams and external partners to gather requirements, define functional specifications and contribute to the design and rollout of digital KYC solutions.
Responsibilities
* Gather, analyse and document business requirements for digital customer information flows and outreach processes.
* Conduct workshops and stakeholder interviews with compliance, operations and customer experience teams.
* Translate business needs into functional specifications for digital KYC solutions.
* Identify opportunities to streamline and automate customer interactions, reducing reliance on paper-based processes.
* Support the development and implementation of solutions enabling customers to provide required information through digital channels (apps, portals, etc.).
* Explore alternative data sourcing strategies to minimise customer burden, leveraging internal systems and external sources.
* Ensure incoming customer information can be automatically validated, processed and stored in line with compliance and operational needs.
Profile
* 3–5+ years of experience as a Business Analyst, ideally in digital transformation or process improvement projects.
* Some functional analysis experience.
* Experience in KYC, compliance, onboarding or related areas is a plus.
* Strong stakeholder management, facilitation and communication skills.
* “Make it happen” mindset with strong ownership and drive.
* Ability to think strategically and translate business needs into actionable solutions.
Additional Details
* SENIORITY: Mid–Senior
* START DATE: As soon as possible
* DURATION: Long Term
* CONTRACT: Freelane
* LOCATION: Brussels (Hybrid)
* HOURS PER WEEK: 40
* LANGUAGES: English (Dutch or French a plus)