Job Description
Client Onboarding Specialist
Hong Kong
Monday – Friday, 09:00 – 18:00
Hybrid
Intro
Client onboarding is a critical function at CSC. Our Private Client Team serves high-net-worth individuals and families focusing on setting up and managing trust structure for succession planning and asset protection. We provide tailored administration and practical solutions to support private clients and family offices across jurisdictions and asset types while adhering to global regulations and compliance. You will be a key member to facilitate the 'best in class' onboarding journey for our high-net-worth clients by working closely with the Private Client Team to provide support in various processes.
Some of the things you'll be doing:
Client onboarding
Handle and support the new client onboarding process including client identity verification, source of wealth/funds check, client documentation review
Ensure accurate data entry and completeness of all required document upload into the onboarding system and timely submission
Manage and coordinate the approval of new onboarding clients to the key stakeholders
Keep track of and follow up on any post-onboarding outstanding documents and issues before the expiry date
Act as part of the first line of defense, ensuring risk-based assessments are conducted efficiently and accurately.
Identify and escalate onboarding issues e.g. PEP (Politically Exposed Persons) and sanctioned clients in accordance with local and global regulations.
Compliance and due diligence for onboarding
Conduct professional review of client profiles, including KYC (Know Your Customer), CDD (customer due diligence) review, AML (Anti-Money Laundering) and name screening.
Review and corroborate the client's source of wealth and source of funds
Ensure compliance with both the Group and local framework
Support the Private Client Team in handling CDD / KYC issues
File Review support
Collect and analyze business data for file review annual budgets
Work with the Private Client Team on file review to meet regulatory obligations without client detriment
Responsible for the remediation plan, where applicable / provide data for the business to complete
Reporting
Responsible for regular reports to keep track of various status including CDD monthly report, file review report, and other ad hoc data requests
Process Improvement
Participate in projects to streamline the onboarding process, implement new technology and ensure ongoing compliance with evolving regulatory requirements.
Act as a local coordinator for onboarding activities, ensuring alignment with global enterprise onboarding strategies.
Collaborate with internal stakeholders, including legal, compliance, risk, and operations teams, to drive process efficiencies.
Ensure onboarding policies, procedures, processes are aligned with group framework and the required local regulations
What technical skills, experience, and qualifications do you need?
Typically requires 5-8 years of experience in the financial services industry, with a strong preference for private banking or wealth management
Prior experience in trust administration, KYC and SOW review, or compliance is required.
A strong understating of local and international regulatory requirements (e.g. HKMA and TCSP in Hong Kong) is essential
Bachelor's degree in law/accounting/business administration/corporate governance or related academic qualifications
Fluency in both written and spoken English and Chinese (Cantonese and Putonghua)
Excellent communication, interpersonal and problem-solving skills
Be a team player, strong attentive to details, independent and pro-active
Ability to work under pressure to meet deadlines
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About The Team
At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
CSC is a great place to work with smart and dedicated people.
We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
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