Zaventem | Customer Service Representative (German Market) | DE - EN | 2 days homeworking | International player | €3200 – €3800 gross
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Employment conditionsFor this Customer Service Representative role, our client offers an attractive and competitive compensation package:Gross monthly salary between €3200 and €3800, depending on experienceMeal vouchers (€7)Eco vouchersHospitalisation and group insuranceHomeworking allowance (€40/month)Annual bonus:Collective bonus (recently approx. €2800 net, depending on company performance)Individual KPI bonus up to 6% of annual salary30 days of leave (including ADV days)2 days of homeworking per week (after training period)Flexible working hours (start between 08:00 and 09:00)Interim contract (approx. 6 months, with the possibility of a permanent contract after a positive evaluation)
Your new roleAs a Customer Service Representative, you are responsible for the end-to-end follow-up of customers on the German market within an international B2B environment.Your responsibilities include:Processing orders in SAP (mainly incoming orders via email)Full A-to-Z customer order management, from order entry to invoicingCommunication with the German factory and logistics hubs (Germany, the Netherlands, USA)Follow-up of deliveries and transport coordination via internal and external partnersMonitoring strict deadlines and delivery timelines (including 48-hour change cut-offs)Customer communication (90% email, occasional phone contact for urgent matters)Maintaining and updating customer data and master data in SAPSetting up new customers in collaboration with other departmentsSupporting export-related processes (backup for Asian orders, including logistics documents, Letters of Credit, container shipments, etc.)Handling customer complaints in cooperation with specialised internal teamsInvoice follow-up and coordination with the credit departmentYou will manage your own customer portfolio together with one colleague and ensure fast, accurate and high-quality service to customers.
Your profileFor this role, we are looking for someone who:Has at least 2 years of experience in a Customer Service roleHas solid experience working with SAP and order processing systemsIs comfortable in complex and international customer environmentsSpeaks German fluently (must – native level required)Has a good command of English (internal working language)Knowledge of Dutch and/or French is a strong plusExperience in export or logistics processes is a major assetWorks accurately, remains calm under pressure and is solution-orientedIs a strong team player with a customer-focused mindsetIs proactive and willing to suggest improvements
About the companyYou will join an international player active in more than 30 countries and part of a large industrial group. xphnsxz Small office in Zaventem (±50 employees)Highly international Customer Service team (9 different nationalities)Informal, open and collaborative cultureNo dress code and a friendly working atmosphereStrong focus on teamwork, ownership and communicationClose cooperation with the German factory and international hubsA dynamic environment where initiative and improvement ideas are valued
Practical informationStart date: ASAPWorking regime: 39h/week (with ADV days)Homeworking: 2 days per week after trainingTraining period: 2 weeks on-siteContract: interim assignment (approx. 6 months)