Job Description
ABOUT THIS JOB
The Receptionist and Office Coordinator position is the first point of contact for all that enters the facilities. The person joining will be responsible for providing top customer service, engaging positively with everyone that enters the building, providing responses, and escalating as needed. This position will coordinate as needed with the on-site Facilities team, janitorial, security, etc.
RESPONSIBILITIES
1. Create pleasant entry experience for employees, customers and visitors
2. Receive requests and triage with the appropriate teams (IT, Real estate, etc)
3. Support onsite meeting requests, providing support for room reservations and engaging AV team as needed for equipment support
4. Manage catering requests
5. Manage security badges for associates & guests
6. Monitor coffee room & office supplies, coordinating orders as needed
7. Perform other administrative support duties as required by the FM department
8. Manage and coordinate postal and courier services
9. Handle all incoming phone calls in a polite manner with standard greetings and transfer them to the parties concerned, and take messages if the receiver is not available to take the calls
10. Create pleasant work environment for employees
11. Develop intra-office communications to share information about the building (ie, landlord sponsored events, equipment repairs, changes in procedures, etc.)
12. Receive and manage daily requests from associates, engaging landlord maintenance support or other vendors as needed
13. Respond to associate requests in a timely and professional manner
14. Obtain vendor price quotations, prepare POs, monitor invoice processing
15. Drive cost savings initiatives, identify services to adjust or bid
16. Liaise with site landlords to ensure that the agreed program for planned building maintenance is implemented and monitored
17. Coordinate with Project Manager(s) to execute renovation and relocation plans
18. Work closely with Corporate Security to implement safety standards on site
19. Collaborate with Global Crisis Response team, to work through calamities, theft, etc.
20. Collaborate with Health & Safety team to maintain a safe and healthy work environment.
QUALIFICATIONS
21. Relevant education and experience required
22. Minimum 3+ years of progressively responsible experience
23. Excellent communication skills (written and verbal) in Dutch and English
24. Autonomy towards your own tasks
25. Knowledge of Microsoft Office (Word, Excel)
26. On site role with no hybrid work
Additional Information
Our Benefits
27. Flexible working environment
28. Volunteer time off
29. LinkedIn Learning
30. Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the