Nature of tasks
1. Service desk agent, incident agent and analyst, problem agent and analyst
2. Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate
3. First and second-line support: remote and on-site support
4. Recording & tracking incident and request information
5. Recording & tracking Problem information
6. Participating in reconfiguration/installation of PC environment
7. Documenting operational support procedures
8. Drafting technical content for knowledge database
9. IT support specialist must be able to perform all tasks of a service desk operator
10. Testing and administration of applications
11. Liaising with system administration and database administration for execution of administration tasks
12. ITSS may be asked to fulfil SDO tasks and vice-versa when working for MEP IT Support
General
13. Highly autonomous and broadly IT skilled
14. Problem solving skills
Analysis And Technical Skills
15. Very good skills in all of the MS office applications
16. Very good skills with end user computers and, more specifically, Windows computers
17. Good understanding of the main mobile devices platforms and core mobile applications
18. ITIL V4 Foundation Certified
Language And Communication Skills
19. Fluent in both English/French both written and oral
20. Part of the consultants needs to be fluent in German both written and oral as well
21. Knowledge of additional official EU languages may be considered an asset
22. Very good communication skills with diplomatic and user oriented approaches
23. Empathetic and user oriented
About Getronics
Getronics is a global ICT integrator with a long history that extends over 135 years. With about 4,000 colleagues across Europe, Asia Pacific, and Latin America, Getronics’ vision is to reimagine the digital future, one customer at a do this by leveraging an integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance to serve our more than 1,400 customers in both public and private sector.Getronics is the founder and leading member of the Global Workspace Alliance. This unique model provides customers with consistent IT services across 185 countries, with one single point of contact, contract, and billing entity yet maintaining the local touch with flexibility and cultural fit of a local partner.