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Coordinate day-to-day E-commerce operations across Ordering, Replenishment, Last Mile, and Commercial teams.
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Act as the primary operational contact with the 3PL partner to ensure efficient warehouse and fulfillment operations.
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Lead and participate in strategic and tactical projects aimed at process optimization and innovation.
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Monitor KPIs related to customer experience, cost, and growth; implement action plans to address gaps.
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Build strong internal and external stakeholder relationships to ensure operational alignment and excellence.
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Master's degree in Economics, Management, or a related field.
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Minimum 3 years of operational management experience, with a background in change or transformation projects.
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Experience in retail or logistics environments is a strong plus.
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Strong analytical and project management skills, with proficiency in Microsoft Excel and Office Suite.
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Fluent in Dutch, French, and English; strong communicator, team player, and structured in planning.
Freelance mission, 6 months.