Key Responsibilities
Monitor and ensure the continuous availability, stability, and performance of Datacom network platforms.
Investigate, resolve, and escalate network incidents and technical issues in collaboration with network architects, product owners, and external partners.
Act as a primary contact for stakeholders during network incidents, technical problems, and planned maintenance activities.
Support daily operations, planning activities, and project work by responding to requests from internal teams and external partners.
Perform operational and administrative tasks to maintain platform quality, including documentation and reporting.
Actively contribute to continuous improvement initiatives, process optimization, and knowledge sharing within the team.
Requirements
Bachelor’s degree in Electronics, ICT, Telecommunications, or equivalent practical experience.
Strong hands-on knowledge of modern LAN and WAN technologies, including SDH, DWDM, IP/MPLS, and VoIP, along with their management systems.
Experience in a Helpdesk, Network Operations Center (NOC), or Network Operations Engineer role is a strong advantage.
Fluent in Dutch or French, with good proficiency in the other national language, and strong working knowledge of English (mandatory).
Strong motivation to continuously expand technical knowledge and skills in Datacom networking technologies.
Ability to work independently, methodically, and responsibly, with strong prioritization and time management skills.
Excellent analytical and communication abilities to assess impact and risk and communicate effectively.
Flexible, approachable, and resilient under pressure, with the ability to respond calmly to urgent operational issues.