Company: Marsh Description: Diagnoses and resolves complex application issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate. Communicates with users by delivering best practice communications, guidance, and other appropriate support until tickets are resolved. Works autonomously to recreate problems and identify necessary fixes using a variety of software tools and resources. Confers with other IT colleagues as needed to assist with solving issues depending on the problem encountered. Identifies system bugs and refer the most complex cases to Tier-Three support. Identifies and fixes software problems, primarily from internal systems users regarding issues on system usability including but not limited to functionality, sign-on, security access, reporting, and systems upgrades. Develops communications that informs clients and internal users of new software application roll outs and implementations; outages and downtime, new system functionality upgrades, software training opportunities, new system documentation resources, and other events that may impact a client’s ability to use the existing or new system. Ensures all relevant implementation, support, and change management processes are adhered to (i.e. Software Development Lifecycle and Change Management). Identifies new system upgrade features or new system implementations to be communicated to clients. Provides service reports management summary. Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.