Customer Support Professional - Odoo Business Apps
\
About the Job:
\
Do you enjoy working with people and providing exceptional customer service? We are looking for a skilled Customer Support Professional to help our customers succeed with our business software. As a key member of our support team, you will be responsible for resolving technical issues, answering questions, and ensuring our customers have an outstanding experience with our products.
\
Key Responsibilities:
\
* Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
* Investigate and resolve technical issues related to our software, following established procedures and best practices.
* Collaborate with internal teams to provide comprehensive solutions to complex problems.
* Stay up-to-date with product knowledge, documentation, and industry trends to deliver expert advice to customers.
* Develop and maintain strong relationships with customers, building trust and loyalty through excellent communication and problem-solving skills.
\
Requirements:
\
* 2+ years of experience in customer-facing roles, preferably in software support or a similar field.
* Excellent communication, problem-solving, and interpersonal skills.
* Strong analytical and troubleshooting skills, with the ability to learn new technologies quickly.
* Fluency in English (written and spoken), with additional language proficiency a plus.
* Experience with customer relationship management (CRM) software and ticketing systems.
\
What We Offer:
\
* A dynamic and supportive work environment that encourages growth and development.
* Opportunities for professional advancement and skill-building through training programs and mentorship.
* Competitive compensation and benefits package, including [insert benefits].
* A fun and collaborative team culture that values diversity, equity, and inclusion.
\
How to Apply:
\
To apply for this exciting opportunity, please submit your resume and a cover letter outlining your relevant experience and qualifications.