What will you do? Your mission bpost last mile BeNe is organized according to the 'product capability model'. In the commercial teams structured around products, MPO (Mail & Parcel Operations) is represented by members of the Product & Process teams. They act as the single point of contact for MPO towards the commercial organization. The Expert Process Owner B2B will capture operational needs related to product development within our B2B offering, translate them into operational E2E process designs, and coordinate with various process specialists across different domains (Sorting, Fine-Meshed Distribution, Logistic Platform Distribution and Transport), both in terms of process design and implementation. The B2B offering within bpost focuses on the role and integration of our current and new services within the supply chain process of our large business customers Coordination with other MPO colleagues such as Network & Flow, as well as with IT and digitalization teams, is also part of the role.. Your tasks You conduct in-depth analyses of our existing end-to-end processes within MPO, with attention to cost-benefit and market trends, to see where they might fit with customer requirements. You work actively on tailored solutions and operational offerings, which enable our customers to become more efficient and cost-effective in their supply chain needs. You think out-of-the-box, delivering business cases on new services and implementations, in close collaboration with our B2B sales colleagues. You coordinate the implementation of improvement plans within our operational departments and coordinate the introduction of supporting processes and tools. You measure and monitor process quality to propose targeted optimizations. You identify and analyze risks that may affect process efficiency and reliability. You act as an expert in strategic projects and ensure alignment with the broader organizational context. Who are you? Your profile With us, it's not about where you come from, but where you're headed. What you bring to the table matters more than your background. For this role, we're looking for someone with the following skills: At least 10 years of relevant experience and operational expertise in logistics. An analytical, process-oriented and critical mindset. A entrepreneurial mindset, where you can balance customer needs and operational delivery. Extensive experience in change management, project management and process analysis & mapping. Excellent stakeholder management and communication skills. Bilingual in Dutch and French, with strong proficiency in English. What do we offer? Like a long-awaited parcel, we want to make you feel welcome and valued. Our offer includes a competitive monthly salary, that goes without saying. On top of that, you can count on: Meal vouchers of €8 per working day Hospitalization-, group- and disability insurances A phone subscription, including 25GB data A flexible renumeration plan, which allows you to customize your own benefits. A company car, bike leasing, public transportation, extra days off,... the choice is yours Possibility to enter the Federal Mobility plan Work/life balance, thanks to flexible working hours and the possibility to work from home 20 days of statutory leave and 7 additional extralegal days off An end-of-year and performance-based bonus and double holiday pay Many benefits from more than 100 bpost-partners #bpost #bpostgroup #LI-BP8