Job Description
The Key Account Manager is responsible for acquiring, maintaining and optimising business relationships and partnerships to provide customers with the most relevant, personalised, and rewarding experience in a sustainable way.
Main responsibilities
* Working closely with internal stakeholders to optimise strategy and ensure KPI are fulfilled.
* Representing the entire range of Evolution's products.
* Distributing and presenting information to customers about upcoming game releases and opportunities.
* Liaising with in-house resources and operators to undertake promotional campaigns fulfillment.
* Keeping close track of the performance of promotional campaigns to identify problems or issues that may arise.
* Establishing and maintaining effective key account relationships.
* Act as an intermediary between internal departments and customers.
* Acting as an escalation point for customers for any issues, and drive resolution action.
* Providing root-cause analysis, driving continuous improvement and execution of solutions.
* Proactively assessing, clarifying, and validating customer needs on an ongoing basis.
* Ensuring the timely and successful delivery of the company's solutions according to customers’ needs and objectives.
Qualifications
* Previous experience within online B2B industry, ideally in online gaming.
* 3 - 5 years of Account Management experience.
* Advanced knowledge of English, both spoken and written.
* Sound commercial awareness and knowledge of business development.
* Ability to generate results in a complex commercial environment.Experience in effective client management.
* Team management capabilities.
* Experience in strategy preparation based on data analysis.
* Knowledge of Power BI.
* Willingness to travel.
Additional Information
* Competitive compensation.
* Opportunity to work on as part of a Global leader in online gaming.
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