Accurat is a fast-growing tech scale-up and a leading provider of location intelligence, transforming real-world behaviour into actionable insights that help organisations make smarter decisions. Active across the Benelux, Germany and France — with plans to expand further across Europe — we empower retail, media and app-driven businesses with data-powered insights and AI-driven analytics.
Thanks to our extensive panel sizes and strong focus on actual behavioural data, our clients often call our work “Market Research on Steroids”. We work with brands including Delhaize, Lidl, Brico, Hubo, Telenet, Aveve, Bauer Media Group and others.
Are you passionate about building strong client relationships and helping customers unlock real business value from data? Do you enjoy guiding clients, identifying growth opportunities, and ensuring long-term success?
We’re looking for a Customer Success Manager to own client relationships after onboarding and drive adoption, retention and growth.
What’s on your plate
* Partner with clients to show the value Accurat delivers — you’re a key growth driver.
* Own account management after onboarding and act as their trusted advisor.
* Lead onboarding and drive adoption of Accurat’s platform and new features.
* Manage day-to-day account activities: check-ins, status meetings and request handling.
* Ensure client retention and lead the renewal process, including pricing discussions.
* Identify and own upsell and cross-sell opportunities.
* Act as liaison between clients and internal data and product teams for ad hoc needs.
* Analyse customer usage and feedback to inform product and commercial priorities.
* Help build scalable customer success processes and knowledge content.
What we’re looking for
* A Master’s degree in Business, Communication, Economics, Data or a related field.
* At least 2 years of experience in customer success, account management, consulting, sales or another client-facing role.
* A strong customer mindset — you build trust and long-term partnerships naturally.
* Excellent communication skills, both written and verbal.
* A commercial mindset: you recognise opportunities and are comfortable discussing value and pricing.
* Well organised and able to manage multiple clients and priorities effectively.
* Analytical and tech-savvy — comfortable working with data-driven platforms.
* Proactive, resilient and solution-oriented.
* Fluent in Dutch and English. French or German is a plus.
Nice-to-haves
* Experience in retail analytics, media measurement or app analytics.
* Experience with SaaS or data products.
* A talent for translating insights into clear business recommendations.
What we offer
* A varied and exciting role in a successful, fast-growing tech scale-up.
* A competitive salary with benefits including company car.
* Flexibility to work remotely or from our spacious office in Ghent.
* A hands-on team with plenty of ownership.
* Autonomy to define and shape your own path to success.
* The expertise and support needed for your professional growth alongside our company.
* Occasional team events, snacks and drinks.
* And most importantly: a team that supports you and has your back.
Interested in joining Accurat as a Customer Success Manager?
We’d love to hear from you!