Senior Technical Consultant - ServiceNow ITOM/Discovery (English Advanced)
São Paulo
About Ondaro
As a recognized industry leader and ServiceNow Elite "Pure Play" Partner, Ondaro designs, empowers, and sustains digital transformation for enterprise clients across the public and private sectors.
With prestigious awards such as ServiceNow’s "Creator Workflow Partner", "Americas Elite Partner of the Year", and "Global Elite Partner of the Year", Ondaro delivers end‑to‑end solutions. We enable organizations to maximize their ServiceNow investments, reducing costs and elevating service quality across the entire enterprise.
The Role
In your daily routine, you will:
* Lead the architecture, implementation, and deployment of ServiceNow ITOM solutions, with a strong focus on Horizontal Discovery and Service Mapping.
* Develop the roadmap of offerings and the go‑to‑market strategy for the ITOM practice.
* Lead the innovation agenda in AIOps, Event Management, Cloud Observability, and automated remediation.
* Act as the main ITOM expert in high‑level discussions with C‑level clients, advocating for CMDB health and infrastructure visibility.
* Mentor JR/PL Developers on ITOM best practices.
* Configure, manage, and troubleshoot MID Servers across complex, enterprise‑level network environments.
* Design and develop custom Discovery Patterns, Probes, and Sensors to discover non‑standard or proprietary infrastructure.
* Collaborate with infrastructure, network, and security teams to resolve credential, firewall, and access issues during Discovery rollouts.
* Ensure all ITOM implementations strictly align with the Common Service Data Model (CSDM) framework and CMDB best practices.
Required Qualifications
Languages: Advanced English (mandatory for global communications and C‑level alignment).
ITOM & Discovery Core
* Deep understanding of ServiceNow CMDB classes, the Identification and Reconciliation Engine (IRE), and CSDM.
* Proven hands‑on experience implementing ServiceNow Discovery and Service Mapping.
Infrastructure & Networking
* Strong knowledge of operating systems (Linux/Windows).
* Understanding of network protocols and ports (SNMP, SSH, WMI, HTTP/HTTPS, TCP/IP).
* Familiarity with cloud platforms (AWS, Azure, GCP) and containerization (Kubernetes, Docker).
Platform Fundamentals & Scripting
* Proficient in using Update Sets, Application Scopes, and Business Rules.
* Strong scripting skills: JavaScript, Regular Expressions (Regex), PowerShell, and Unix shell scripting (crucial for custom patterns and MID Server logic).
Integrations and Debugging
* Builds and consumes REST/SOAP APIs.
* Uses IntegrationHub and Service Graph Connectors for third‑party integrations (e.g., SCCM, SolarWinds, Dynatrace, vCenter).
* Analyzes Discovery logs, transaction logs, and MID Server logs to troubleshoot complex discovery failures and slow scripts.
Nice to Have / Desirable
* ServiceNow Certifications: CIS - ITOM Discovery, CIS - Service Mapping, or CIS - Event Management.
Benefits
* Medical & Dental Insurance
* Home Office Allowance
* PLR (Profit Sharing Program)
* Life Insurance
* Food & Meal Vouchers
* Childcare & Nanny Allowance
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